Customer Success Manager

4 weeks ago


Tampa, United States DivvyCloud Full time

Customer Success Manager (CSM) As a Rapid7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s mission is to create customer advocates in our technical environment. You will play a crucial role in building and maintaining strong relationships with CISOs and other technology users, understanding customers’ unique cyber security goals, creating Success Plans, and providing customers with the necessary support and guidance to meet their goals and help secure renewals. About the Role In this role, you will be responsible for: Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives. Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews. Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement. Product Expertise: Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage. Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products. Domain Expertise: Stay up-to-date with the latest trends, technologies, and happenings across cyber security. Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers. Customer Advocacy: Advocate for customer needs and feedback within the organization to drive product enhancements and improvements. Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success. Risk Mitigation: Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate. Monitor customer usage patterns and engagement to identify accounts that may be at risk of churn. Performance Metrics: Establish and track key performance indicators (KPIs) related to customer success, including customer satisfaction scores, product usage/health, retention rates, and upsell opportunities. The skills you’ll bring include: 3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company – ideally cyber security – where you developed strategies and plans on assigned accounts to fully leverage technology solutions. Strong understanding of technical concepts and experience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI). Excellent interpersonal and communication skills. Problem-solving mentality with the ability to navigate complex situations. Familiarity with customer success platforms and tools is a plus. We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today. About Rapid7 Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture. #J-18808-Ljbffr



  • Tampa, United States Chevin Fleet Solutions LLC Full time

    Who we are and what we do For 30 years, Chevin has been developing and delivering innovative software solutions for the global fleet management industry. Our products and services are used by some of the world’s leading companies such as Porsche, Bentley, and Volkswagen through to global freight businesses and local governments. We have built a powerful...


  • Tampa, Florida, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission is...


  • Tampa, United States Penn Foster Inc Full time

    We heard you knock! The Customer Success Manager is responsible for managing and building relationships with some of our largest and most strategic customers. This role will be required to multitask between management, technical, business, strategic, and planning activities to drive results that tie back to the strategic business goals of the team and...


  • Tampa, United States ZAG Zyklotron AG Full time

    This is a remote opportunity and is open to candidates who reside anywhere in the United States or Canada. At VelocityEHS our goal is to deliver the most complete, the most user friendly, and the quickest and easiest-to-implement EHS, sustainability and risk management platform available. The VelocityEHS work environment is dynamic, innovative and...


  • Tampa, United States Mad Mobile Full time

    Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the...


  • Tampa, Florida, United States vivenu GmbH Full time

    Join the Ticketing Revolutionvivenu was founded in 2018 in Germany with a global mission: to redefine ticketing for event organizers worldwide. The event industry has long relied on outdated systems that fall short in today's digital age. Our platform empowers organizers in sectors like sports, live entertainment, and cultural venues to fully customize their...


  • Tampa, United States Digital Hands Full time

    #GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including...


  • Tampa, United States vivenu Full time

    Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing! About Us In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven’t kept up with...


  • Tampa, Florida, United States ReliaQuest Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager at ReliaQuest. As a key member of our organization, you will play a critical role in driving cross-functional engagement and delivering value to our clients.Key ResponsibilitiesClient Relationship ManagementDevelop and maintain strong...


  • Tampa, Florida, United States vivenu GmbH Full time

    Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketingAbout usIn 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven't kept up with today's...


  • Tampa Bay, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's...


  • Tampa, United States United Data Technologies Full time

    UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides technical, professional, cyber security and managed services. This is a full-time remote position; however, you must reside in one of the following states: FL, GA, NC, SC, OK, TN,...


  • Tampa, United States Inovalon Full time

    Manage assigned team of Customer Success Managers to include hiring, training, mentoring, and providing clear career pathways for each member; Ensure the team achieves key performance metrics and provide operational oversight of the business to deliv Manager, Customer, Healthcare, Technology, Retail


  • Tampa, United States AnyDesk Software Full time

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities Own overall relationship with assigned clients Ensure retention and...


  • Tampa, United States Infinity Managment Group Full time

    Job DescriptionJob DescriptionThe Entry Level Customer Success Manager is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of...


  • Tampa, United States Infinity Managment Group Full time

    Job DescriptionJob DescriptionThe Entry Level Customer Success Manager is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of...


  • Tampa, United States Infinity Managment Group Full time

    The Entry Level Customer Success Manager is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...


  • Tampa, United States Qualifacts Systems Full time

    Description Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve....


  • Tampa, United States Vector Solutions Full time

    Vector Solutions is seeking a Customer Success Manager to join the Government Solutions team responsible for cultivating and maintaining strong customer relationships. Customer Success Managers oversee a sizable book of business focusing on implementation, customer engagement, and proactive communication. They are exceptional communicators, solution-focused,...


  • Tampa, Florida, United States Banko Overhead Doors Full time

    Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and support the department...