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Customer Success Specialist
1 month ago
Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States. Who We Are: Coke Florida sells, markets, manufactures, and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR. Coke Florida was named as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance. What We Offer: Total Wellness Programs including health, dental and vision plans 401K program with healthy company match Supplemental Life Insurance Three weeks of vacation pay, and 11 company paid holidays* Tuition reimbursement Employee Assistance Programs (EAP) Competitive compensation Coke Florida is looking for a Customer Success Specialist to work out of our Tampa area office. We are looking for schedule working Monday-Friday. What You Will Do: This position is a Customer Success Specialist (CSS) within the Customer Care Center. The CSS has a primary focus of business development, customer relationship management, and field team collaboration. The CSS will balance customer service with business needs aimed at driving results regarding Coke Florida account expectations via digital customer management. The CSS will work across all sales channels and territories. Roles and Responsibilities: Responsible for the execution of digital sales priorities and initiatives and the resolution of customer service tickets. Build and maintain profitable customer relationships. Use tools to sell in incremental displays, equipment placements, and other contractual agreements. Review business results with customers. Verify and ensure asset compliance utilizing designated requirements. Provide quality customer service through active listening and clear communication. Identify root cause of inquiries by asking probing questions to determine the best solution. Resolve customer inquiries via phone, email, and/or text while updating internal computer applications and systems. Maintain required product and systems knowledge to deliver best in class service. Maintain service level requirements as designated. Maintain regular and punctual attendance. Comply with all company policies, procedures, and applicable laws. Comply with dress code or appearance/grooming standards. Work overtime as assigned. For this role, you will need: High School Diploma or GED required. At least 1 year of general work experience. At least 1 year of sales experience. Food/Beverage industry experience preferred. Ability to create & conduct sales presentations including ability to overcome objections. Ability to document, organize, and summarize data in complete detail. Must have excellent interpersonal, verbal, and written communication skills. Ability to work variable schedule, including weekends and/or holidays. Ability to read information in small, medium, or large print. Proficient computer and mobile application skills required. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed. Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship. Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Job Family: Technology/Transformation Job Function: Innovation and Customer Experience #J-18808-Ljbffr
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Customer Success Specialist
3 weeks ago
Tampa, Florida, United States Banko Overhead Doors Full timeBanko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and support the department...
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Customer Success Specialist
2 months ago
Tampa, United States Banko Overhead Doors Full timeJob DescriptionJob DescriptionBanko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires...
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Customer Success Specialist
3 weeks ago
Tampa, United States Banko Overhead Doors Full timeBanko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and support the department...
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Customer Success Specialist
2 months ago
Tampa, United States REXEL INC Full timeThe position of Customer Success Specialist will be based out of our Tampa, FL Location! Summary The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual Recurring Revenue. Will utilize data derived from normal business activities, customer support/service interactions and contracts, and other datasets to gain insights into...
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Customer Success Specialist
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Tampa, Florida, United States Bolt On Technology Full timeJob OverviewSalary: $50,000 - $90,000.00Bolt On Technology stands at the forefront of customer engagement and loyalty solutions tailored for the automotive repair and maintenance sector. Our innovative software enables shop owners to connect, communicate, transact, and nurture their customer relationships effectively. By integrating with leading shop...
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Customer Success Representative
4 days ago
Tampa, Florida, United States Banko Overhead Doors Full timeAbout the RoleBanko Overhead Doors is seeking a highly skilled and analytical Customer Success Specialist to join our customer care team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Key ResponsibilitiesRespond promptly to customer inquiries and resolve issues in a...
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Customer Success Specialist
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Tampa, United States Talent Solutions Group Inc Full timeJob DescriptionJob DescriptionAs a Customer Success Manager, you will be pivotal in ensuring the retention and expansion of our strategic business accounts. Your role will focus on driving growth, enhancing service adoption, and maximizing the lifetime value of our customers. You will actively engage with clients, identify at-risk situations, and provide...
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Customer Success Manager
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Tampa, United States DivvyCloud Full timeCustomer Success Manager (CSM) As a Rapid7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s mission is...
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Customer Success Manager
2 weeks ago
Tampa, Florida, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission is...
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Customer Success Manager
2 months ago
Tampa, United States Chevin Fleet Solutions LLC Full timeWho we are and what we do For 30 years, Chevin has been developing and delivering innovative software solutions for the global fleet management industry. Our products and services are used by some of the world’s leading companies such as Porsche, Bentley, and Volkswagen through to global freight businesses and local governments. We have built a powerful...
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Customer Success Manager
4 weeks ago
Tampa, Florida, United States vivenu GmbH Full timeJoin the Ticketing Revolutionvivenu was founded in 2018 in Germany with a global mission: to redefine ticketing for event organizers worldwide. The event industry has long relied on outdated systems that fall short in today's digital age. Our platform empowers organizers in sectors like sports, live entertainment, and cultural venues to fully customize their...
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Lead - Customer Success
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Tampa, United States Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations...
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Customer Success Representative
4 days ago
Tampa, Florida, United States Banko Overhead Doors Full timeAbout the RoleBanko Overhead Doors is seeking a highly analytical and customer-focused Customer Success Representative to join our customer care team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Key ResponsibilitiesRespond promptly to customer inquiries and resolve...
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Customer Success Manager
1 month ago
Tampa, United States ZAG Zyklotron AG Full timeThis is a remote opportunity and is open to candidates who reside anywhere in the United States or Canada. At VelocityEHS our goal is to deliver the most complete, the most user friendly, and the quickest and easiest-to-implement EHS, sustainability and risk management platform available. The VelocityEHS work environment is dynamic, innovative and...
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Customer Success Manager
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Tampa, United States Mad Mobile Full timeMad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the...
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Manager, Customer Success
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Tampa, United States Penn Foster Inc Full timeWe heard you knock! The Customer Success Manager is responsible for managing and building relationships with some of our largest and most strategic customers. This role will be required to multitask between management, technical, business, strategic, and planning activities to drive results that tie back to the strategic business goals of the team and...
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Customer Success Manager
2 months ago
Tampa, United States AnyDesk Software Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities Own overall relationship with assigned clients Ensure retention and...
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Customer Success Manager
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Tampa, United States vivenu Full timeGet onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing! About Us In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven’t kept up with...
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Customer Success Manager
2 months ago
Tampa, Florida, United States vivenu GmbH Full timeGet onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketingAbout usIn 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven't kept up with today's...