Customer Success Manager

1 month ago

Tampa, United States Chevin Fleet Solutions LLC Full time

Who we are and what we do For 30 years, Chevin has been developing and delivering innovative software solutions for the global fleet management industry. Our products and services are used by some of the world’s leading companies such as Porsche, Bentley, and Volkswagen through to global freight businesses and local governments. We have built a powerful platform that allows businesses to efficiently manage the complete lifecycle of a fleet, streamlining processes, improving performance, and ensuring compliance. Using multiple micro-services, we can deliver a modularized suite to manage everything from vehicles and assets, all the way to people, drivers, and technicians. Job Overview We are seeking a dynamic and results-oriented Customer Success Manager to join our growing team. The ideal candidate will be a hands-on self-starter that can dig into a customer base to understand the key stakeholders and business outcomes related to their fleet management strategy and assume responsibility for ensuring customers derive maximum value from our products and services, ultimately driving customer satisfaction and loyalty. The Customer Success Manager will play a pivotal role in building strong, long-lasting customer relationships, fostering customer advocacy, and contributing to increasing net recurring revenue. Key Responsibilities: Proactive Customer Engagement: Own the complete post-implementation customer lifecycle of your assigned accounts; responsible for delivering an exceptional customer experience throughout. Initiate regular communication with customers to understand their needs, challenges, and goals. Proactively identify opportunities for value-added services and solutions to enhance the customer experience and value. Anticipate customer concerns and address them promptly, ensuring a positive overall experience. Empathy and Understanding: Develop a deep understanding of the customer's business, goals, and industry to provide tailored solutions and recommendations. Display empathy and actively listen to customer feedback, ensuring their concerns are acknowledged and resolved effectively. Collaborate with internal teams to advocate for customer needs and contribute to product improvements. Strategic Development: Analyze customer data and behavior to identify trends and potential issues before they arise. Plan, manage and execute strategic business reviews with key stakeholders, driven by understanding the customer’s target business outcomes and the Fleetwave solution. Work closely with customers to develop strategic plans that align with their business objectives and drive success. Develop and implement scalable solutions for common customer challenges to enhance overall customer satisfaction. Work closely with the Technical Support team to manage customer expectations regarding ticket statuses and escalations. Effective Communication Skills: Clearly communicate product updates, best practices, and relevant information to customers. Provide regular updates on account health and performance, ensuring transparency and trust. Collaborate with cross-functional teams, including sales and support, to ensure a unified customer experience. Understand and explain complex technical issues and solutions to non-technical people. Customer Advocacy and Retention: Foster strong relationships with key customer stakeholders to drive customer advocacy and referrals. Develop and execute customer retention strategies to minimize churn and maximize customer lifetime value. Identify and capitalize on upsell and expansion opportunities through a deep understanding of customer needs. Driving Net Recurring Revenue Growth: Initiate and manage the renewal process for your assigned accounts. Develop and implement action plans to ensure accounts are (or are managed back to) green health status and renewals are secured. Proactively identify customers at risk of churning, including those with legacy solutions. Escalate as appropriate and provide Chevin leadership with visibility of churn risks, actions in hand and support required. Collaborate closely with the Director of Customer Success & CRO to identify and pursue upsell and cross-sell opportunities within existing accounts. Set clear goals and expectations for increasing net increases in recurring revenue from existing customers. Develop and execute strategies to expand product adoption and usage, contributing to overall revenue growth. Partner with Professional Services to help identify and manage expansion opportunities. Essential Skills and Experience: Bachelor’s degree in business, marketing, or a related field. Minimum 2 years’ experience in a B2B customer-facing role, preferably as a Customer Success Manager, in a SaaS or service-oriented company. Exceptional verbal and communication skills. Excellent organizational skills with the ability to manage multiple objectives. Track record of working cross-functionally to create an exceptional customer experience. Experience handling challenging or complex customers or situations and can manage the resolution process. Strong analytical and problem-solving abilities. Demonstrated ability to work in a fast-paced, collaborative environment. Comfortable engaging and working closely with C-level / SVP-level executives. Highly motivated self-starter with high levels of resilience and the ability to succeed in a fast paced, changing environment, working both independently and remotely as part of a global team Up to 20% travel may be required. Highly Desirable Skills & Experience: Fleet management or supply chain management experience. Knowledge of Salesforce, Zendesk, JIRA, Microsoft office suite Experience working as part of an international team. If you are passionate about customer success, possess excellent communication skills, and have a strategic mindset, we invite you to join our team and contribute to the success of our customers and our company.

#J-18808-Ljbffr

  • Customer Success Manager

    7 days ago

    Tampa, United States DivvyCloud Full time

    Customer Success Manager (CSM) As a Rapid7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s mission is...

  • Customer Success Manager

    2 months ago

    Tampa, United States Suncoast Drivers Full time

    Job Description Customer Success Manager One of our clients is on the lookout for an ambitious and proactive Customer Success Manager to join their team. With your experience and enthusiasm for this role, you will help customers online, with plans for and execution of onboarding and guidance to achieve their objectives and maximize output of their...

  • Customer Success Manager

    1 month ago

    Tampa, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission...

  • Manager, Customer Success

    4 weeks ago

    Tampa, United States Penn Foster Inc Full time

    We heard you knock! The Customer Success Manager is responsible for managing and building relationships with some of our largest and most strategic customers. This role will be required to multitask between management, technical, business, strategic, and planning activities to drive results that tie back to the strategic business goals of the team and...

  • Customer Success Manager

    4 weeks ago

    Tampa, United States ZAG Zyklotron AG Full time

    This is a remote opportunity and is open to candidates who reside anywhere in the United States or Canada. At VelocityEHS our goal is to deliver the most complete, the most user friendly, and the quickest and easiest-to-implement EHS, sustainability and risk management platform available. The VelocityEHS work environment is dynamic, innovative and...

  • Customer Success Manager

    3 weeks ago

    Tampa, United States ZAG Zyklotron AG Full time

    This is a remote opportunity and is open to candidates who reside anywhere in the United States or Canada. At VelocityEHS our goal is to deliver the most complete, the most user friendly, and the quickest and easiest-to-implement EHS, sustainability and risk management platform available. The VelocityEHS work environment is dynamic, innovative and...

  • Customer Success Manager

    7 days ago

    Tampa, United States Mad Mobile Full time

    Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the...

  • Customer Success Manager

    1 month ago

    Tampa, United States Mad Mobile Full time

    Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the...

  • Customer Success Manager

    1 week ago

    Tampa, Florida, United States vivenu GmbH Full time

    Join the Ticketing Revolutionvivenu was founded in 2018 in Germany with a global mission: to redefine ticketing for event organizers worldwide. The event industry has long relied on outdated systems that fall short in today's digital age. Our platform empowers organizers in sectors like sports, live entertainment, and cultural venues to fully customize their...

  • Customer Success Manager

    4 weeks ago

    Tampa, United States Colibri Group Full time

    At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some...

  • Customer Success Manager

    2 months ago

    Tampa, United States Digital Hands Full time

    #GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including...

  • Customer Success Manager

    2 months ago

    Tampa, United States vivenu Full time

    Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing! About Us In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven’t kept up with...

  • Customer Success Manager

    1 month ago

    Tampa, Florida, United States vivenu GmbH Full time

    Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketingAbout usIn 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven't kept up with today's...

  • Customer Success Manager

    4 weeks ago

    Tampa, United States Solera, Inc. Full time

    Job Description Customer Success Manager - USA Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera...

  • Customer Success Manager

    1 week ago

    Tampa Bay, United States Rapid7 Full time

    Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's...

  • Manager, Customer Success

    2 weeks ago

    Tampa, United States Inovalon Full time

    Manage assigned team of Customer Success Managers to include hiring, training, mentoring, and providing clear career pathways for each member; Ensure the team achieves key performance metrics and provide operational oversight of the business to deliv Manager, Customer, Healthcare, Technology, Retail

  • Customer Success Manager

    4 weeks ago

    Tampa, United States AnyDesk Software Full time

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Responsibilities Own overall relationship with assigned clients Ensure retention and...

  • Customer Success Manager

    1 month ago

    Tampa, United States vcita Full time

    vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from.  With vcita, you can track and perform all your daily tasks, from the "first hello"​ to the last invoice: charge and collect payments, invite clients to book you online, create branded invoices and quotes, and send SMS...

  • Customer Success Manager

    2 months ago

    Tampa, United States Qualifacts Systems Full time

    Description Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve....

  • Customer Success Manager- Government Solutions

    7 days ago

    Tampa, United States Vector Solutions Full time

    Vector Solutions is seeking a Customer Success Manager to join the Government Solutions team responsible for cultivating and maintaining strong customer relationships. Customer Success Managers oversee a sizable book of business focusing on implementation, customer engagement, and proactive communication. They are exceptional communicators, solution-focused,...