Front Desk Agent

7 months ago

Glen Allen, United States Richmond Marriott Short Pump Full time
YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Who we are:

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission

You'll love working for us because:

The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

What you can expect from us:

Access to your money before payday

Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends Multiple incentive bonuses And much more

How you will make an impact/Key responsibilities:

POSITION OVERVIEW: The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Maintain positive guest relations at all times. Work to resolve guest challenges, ensuring guest satisfaction.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

What you need to succeed/Core competencies:

QUALIFICATIONS, EDUCATION & EXPERIENCE:
  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Computer skills required. Familiarity with Microsoft Office preferred.
  • Experience with hotel property management systems is preferred
  • Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
  • Previous cash handling experience is preferred
  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Exert physical effort in lifting/transporting at least 25 pounds.
  • Push/pull carts and other equipment up to 100 pounds.
  • Endure various physical movements throughout the work areas.
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
  • Provide excellent customer service and maintain a professional demeanor.
  • Knowledge of the local area.
  • Ability to suggestively sell
Responsibilities:
  • Be in proper uniform, with nametag.
  • Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
  • Communicate effectively with guests as well as team members
  • Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
  • Be familiar with all local attractions/activities to respond to guest inquiries accurately.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Answer telephone within 3 rings, using correct greeting and telephone etiquette.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Verify guest information upon arrival and departure
  • Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
  • Maintain and secure a cash bank to perform job functions.
  • Obtain method of payment from guests (credit or cash)
  • Resolve discrepancies on the room status report with Housekeeping.
  • Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.'s
  • Maintain all guest information and hotel occupancy status using hotel operating systems
  • Maintain guest confidentiality at all times.
  • Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
  • Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.


This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Work environment: Work environmentfront office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels.

  • Front Desk Agent

    1 month ago

    Glen Allen, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Richmond Glen Allen [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    2 days ago

    Glen Allen, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Candlewood Glen Allen-Short Pump [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    2 weeks ago

    Allen, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hilton Garden Inn Dallas Allen [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    2 days ago

    Glen Burnie, Maryland, United States Extended Stay Full time

    Job Description:We are seeking a Front Desk Agent to join our team at Extended Stay. In this role, you will be responsible for assisting guests at all times and responding to their requests with diligence.

  • Front Desk Associate

    2 days ago

    Glen Allen, Virginia, United States Grand Fitness Mgmt, LLC Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments? If so, we invite you to apply for the Front Desk Associate role at Grand Fitness Mgmt, LLC!About the JobThis full-time position offers an estimated salary of $42,000 - $58,000 per year, depending on location and experience. As a Front Desk...

  • Front Desk Agent

    6 months ago

    Glen Burnie, United States Hampton Inn Baltimore Glen Burnie Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Overnight Front Desk

    4 weeks ago

    Glen Allen, United States PF Miami Developers LLC Full time

    Job Type Part-time Description Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members...

  • Front Desk Associate

    1 week ago

    Allen, United States Crunch Fitness - CR Holdings Full time

    Front Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous opportunity for growth &...

  • Front Desk Associate

    6 days ago

    Allen, United States Crunch Fitness - CR Holdings Full time

    Front Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous opportunity for growth &...

  • Front Desk Patient Services Representative

    7 months ago

    Glen Allen, United States Master Center for Addiction Medicine Full time

    Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today. Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment...

  • Front Desk Associate

    3 months ago

    Allen, United States Fitness Connection Full time

    Job DetailsJob Location 1410-Allen - Allen, TX DescriptionPOSITION SUMMARY Are you passionate about a fit lifestyle and making everyone around your feel welcome? Are you looking for somewhere that will allow you to grow your passion for both while giving you the opportunity to grow your career? Fitness Connection is hiring for our Front Desk Hospitality...

  • Front Desk Patient Services Representative

    4 months ago

    Glen Allen, United States Master Center for Addiction Medicine Full time

    Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment...

  • Front Desk Sales Associate

    4 weeks ago

    Allen, Texas, United States Scenthound Full time

    Job OverviewScenthound is a dynamic organization dedicated to providing exceptional health and wellness services for dogs. We are seeking an enthusiastic and results-driven individual to join our team as a Front Desk Sales Associate.

  • Help Desk Support

    2 months ago

    Glen Allen, United States Mindlance Full time

    Job Description: ***LOCATION & SHIFT DETAILS: MUST BE LOCAL TO RICHMOND, VA: HYBRID SCENARIO: TUES THROUGH THURSDAY EVERY WEEK ONSITE AT KNOLLS LOCATION, MONDAY & FRIDAY, REMOTE; HOURS = 9:00AM TO 5:00PM EST*** Service Desk Agent Responsibilities: • Provide application support through remote access tools to resolve internal end user issues • Monitor...

  • Front Desk Coordinator

    2 days ago

    Glen Mills, Pennsylvania, United States Erickson Senior Living Full time

    We are looking for a skilled Front Desk Receptionist to join our team at Erickson Senior Living. The successful candidate will be responsible for:Key ResponsibilitiesWelcoming guests and providing exceptional customer service.Managing phone calls and directing inquiries to the appropriate personnel.Ensuring the front desk area is tidy and...

  • Front Desk Associate

    4 months ago

    Allen, United States Scenthound Full time

    Benefits: Dental insurance Health insurance Paid time off Vision insurance Perks and Benefits: Direct career growth path to Management positions (Ass. Manager, Manager) and additional options Competitive hourly base pay, plus tips; sales bonuses Medical insurance benefits Dental insurance benefits Vision insurance benefits Merit-based pay increases Paid...

  • Extended Stay Guest Ambassador

    2 days ago

    Glen Allen, Virginia, United States Extended Stay Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Extended Stay. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, responding to their requests and needs in a timely and professional manner.Key Responsibilities* Provide exceptional customer service to...

  • Front Desk Associate

    5 months ago

    Glen Burnie, United States Anne Arundel Urology Full time

    Experienced Front Desk Representative Reports to: Front Desk Supervisor Job Type: Full-time Anne Arundel Urology is currently looking for experienced Front Desk Representatives for our offices in Annapolis, Bowie, Glen Burnie, Greenbelt and Odenton. The primary focus of this role is to provide an upbeat, cheerful, and exceptional customer service when...

  • Front Desk Associate

    6 days ago

    Glen Burnie, United States Gold's Gym International, Inc. Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Coordinator I

    6 days ago

    Allen, United States GI Alliance Full time

    GI Alliance is seeking an experienced Front Desk Coordinator I . Duties of this position include, but are not limited to, the following: Position purpose Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data...