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Account Support Manager

3 months ago

Washington, United States Expeditors International Full time

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you." Job Description

Responsibilities: To perform day to day tasks, being able to demonstrate a thorough understanding of our customers’ expectations and execute them with an appropriate sense of urgency, attitude, commitment and professionalism. You are required to be our customer’s ‘go-to’ person for all their freight forwarding needs. In addition to this, to perform tasks as requested, including, but not exclusive to, assisting in general customer service duties. Job Purpose: To provide administrative assistance to the AM Department. To assist the Account Managers in implementing winning account management strategies with focus on designated key accounts for achieving the financial targets, productivity standards, market focus & share objectives, customer satisfaction and loyalty objectives. To assist Account Managers in penetrating and expanding the market share of the designated key accounts. Key Accountabilities: Support the Account Managers in QBR’s (business reviews) and presentations preparations. Support the department with RFQ’s. Support the department in business development and customer retention. To coordinate with the Account Managers in providing administrative assistance to the Department, function as back-up for Account Managers when specific support is needed. To perform the coordinating role and focus on specific designated accounts of the company and take ownership. To ensure that all customers that you are responsible for have Standard Operating Procedures in place, 'Customer SOP'. Timely, accurate and proactive communication with customers. To focus on customer service compliance, to coordinate with customer service and operations teams, to comply to the preset account documentation processes and productivity standards. To participate in customer service reviews, customer satisfaction surveys and making analysis for the designated accounts. Follow up on AR status. To assist in Transition & Implementation of account. Meeting customers with the Account Managers whenever required. To take up additional tasks as required to meet the Department’s needs. Qualifications

University graduate preferred, or Diploma or above with 3-5 years working experience in logistics industry. Good knowledge of computer and MS Office applications. Good command of written and spoken English. Excellent communication and interpersonal skills, very customer minded and detail oriented. Proactive, meticulous and able to take good ownership of tasks assigned. Possess good attention to details. Additional Information

Expeditors offers excellent benefits GroupMedical Insurance Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

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