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Associate Technical Implementation Specialist
2 months ago
Why join Nextech?We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.We're committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.Job SummaryThe Junior Technical Implementation Specialist is responsible for providing technical services and support for Nextech Software Products in accordance with clients' needs. The specialist will provide technical support by troubleshooting and investigating escalated Tier 1 or Tier 2 technical incidents as well as provide add-on, fee-based technical services. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential FunctionsMaintain and grow a strong proficiency in all technical facets of the Nextech software Solutions.Answer incoming calls related to Projects and TasksReply to Technical Services requests in a timely fashion.Document and resolve incomplete incidents in a timely manner following Nextech guidelines.Partner with both Product Support and Development to resolve technical issues within the solution and act as a liaison for escalating issues.Schedule and perform Migrations for On Prem to Cloud clients for Nextech software.Investigate technical issues following Nextech support guidelines.Provide exceptional customer service.Maintain ongoing contact with assigned clients to ensure customer satisfaction.Maintain detailed notes and document interface configurations for each project in Salesforce.Create and maintain documentation and training to help drive success for the broader team and our customers.Help build and maintain a robust Knowledge Base.Install, configure, test, and provide training for HL7/API's, Imports and Exports, Device integrations by agreed upon go live date.Evaluate client hardware to ensure it meets Nextech requirements; make recommendations as necessary.Manage client technical issues including troubleshooting hardware and software (i.e, system slowness, network disconnects, etc.)Carry out other duties as assigned based on business need.Minimum RequirementsEntry level experience in reading HL7 messages and understanding HL7 requirements.Minimum of 2 years of experience supporting applications and demonstrated proclivity toward technical aspects of the software.Flexibility to work different shifts including on call weekend shifts.Solid technical skills, including basic computer/technology skills and proficient to excellent Microsoft© Office Suite ( Excel, Outlook, Visio, and Word) experience. Strong to excellent interpersonal, written, and verbal communication skillsAbility to work independently as well as in a team environment, handle multiple demands and changing priorities and exhibit results with a high level of accuracy.Effective project management skills, strong analytical and problem-solving abilities, attention to detail, and proficient time management in a fast-paced environment.Strong customer service skillsPreferred QualificationsAssociate degree in MIS or related IT field plus work experience combination in IT fieldBeginner to Intermediate knowledge of SQL queriesExperience with System Performance Monitoring / TroubleshootingKnowledge of API InterfacesIntermediate technical skills, including computer/technology skills and sound Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, Visio, and Word) experience>Total RewardsEmployee Assistance Program with free counseling sessions availableFlexible Time Off: take time off when you need it without worrying about available hours 10 paid holidays + 1 floating holidayGenerous annual bonus opportunityiCREATE Employee Recognition ProgramInsurance : Choice of Medical, Dental, and Vision plansWellness Program including discounts on medical premiumsHealth Savings AccountFlexible Spending AccountVolunteer Time Off100% Company-Paid Parental leave401(k) with Employer Match100% Company-Paid Life Insurance and Short/Long Term Disability InsuranceCompany-Sponsored 529 College Savings PlanCorporate Discounts on Retail, Travel, and EntertainmentPet Insurance optionsWorking EnvironmentActivities require a significant amount of sitting at office and work desks and in front of a computer monitor.This role is a fully remote role.
