EFA Front Desk CSS

3 months ago

Seattle, United States Salvationarmytucson Full time

** EFA Front Desk CSS**

**Job Category****:** Social Services **Requisition Number****:** EFAFR003784 Showing 1 location **Job Details**

**Description**

**Department: Emergency Financial Assistance**

**Position Title: EFA Front Desk CSS**

**Status: Full Time / Non-Exempt**

**GENERAL STATEMENT:**

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

**EDUCATION AND WORK EXPERIENCE:**

* HS Diploma or GED

* Minimum of 1 year of experience in: public contact / customer service

* Drivers License preferred

**KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:**

* Detail oriented and attention to detail

* Self starter

* Team player

* Strong use of the English language in verbal and written communication

* (Spelling - 90% Grammar 85%)

* Excellent telephone & interpersonal skills

* Ability to work in a fast-paced environment and maintain poise under pressure

* Customer service mindset

* Strong analytical and research skills

* Proficient typing skills (60 words per minute)

* General knowledge of emergency community resources

* Ability and willingness to keep information confidential

**SOFTWARE-RELATED SKILLS:**

* Microsoft Word and Excel required

* Lotus Notes, helpful

* Working knowledge of integrated database applications and ability to use new software programs with basic training.

**SCOPE OF POSITION:**

Under limited direct supervision, the Front Desk - Community Service Specialist is responsible for meeting community needs through direct services, provision of information and referral to appropriate community partners, direct assistance through Salvation Army programs, counseling and limited case management commensurate with training and compassionate community presence.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

* An ability to engage with diverse populations in a respectful and culturally responsive manner

* Maintain statistical records, reports, logs, files and other required documentation.

* Working knowledge of de-escalation techniques in conjunction with trauma-informed care practices.

* Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.

* Answer incoming phone calls and determine the most appropriate resolution

* Complete all departmental filing

* Maintain Department Logs

* Create physical files as needed

* Maintain and update contact information

* Generate reports as needed

* Maintain supply inventory and coordinate order of replacement supplies with PM as necessary

* Prepare general correspondence as requested

* Provide administrative support to department head

* Perform other administrative functions as requested

* Assist with volunteer coordination, training, and retention.

* Conduct client screening for Salvation Army emergency assistances

* Participate in weekly staff meetings

* Perform all other duties as assigned

**PHYSICAL REQUIREMENTS:**

* Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

* Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

* Ability to operate telephone

* Ability to operate a desktop or laptop computer

* Ability to lift up to 45 lbs.

* Ability to access and produce information from a computer

* Ability to understand written information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or Equivalent or better.

**Experience**

**Required**

**1 year:** Public Contact / Customer Service

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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