Front Desk Associate

2 months ago

Seattle, United States Moodynational Full time

** Front Desk Associate**

**Job Category****:** Hospitality **Requisition Number****:** FRONT01604 Showing 1 location **Job Details**

**Description**

**The Springhill Suites Seattle Downtown/South Lake Union, managed by Moody National Hospitality Management, is looking for a Front Desk Clerk to join our team. We offer competitive pay, flexible scheduling opportunities, paid time off and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.**

**The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.**

**Essential Functions:**

* Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.

* Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.

* Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.

* Accurately complete any logs/reports as specified by management.

* Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.

* Other duties as assigned.

**Job Specifications:**

* Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.

* Excellent interpersonal, written/verbal communication and telephone etiquette skills.

* Intermediate proficiency with Front Desk computer systems

* Excellent command of the English language; second language proficiency desirable.

* Excellent time management skills and ability to multi-task and prioritize work

* Excellent written and verbal communication skills

* Exceptional problem solving skills

* Ability to maintain customer focus

* Excellent organizational and planning skills

* Ability to work well in a team environment

* Ability to follow corporate standards and procedures

**Experience and Education:**

* High School education or equivalent work experience.

* 1+ years of experience as a Front Desk Clerk or other customer service position.

* Minimum training required per year as assigned by the company

* Any additional training required by manager

**Work Environment:**

* This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

* This is a full-time position. Overtime may be required occasionally.

* Work days and work hours may vary.

* This position works indoors.

**Skills**

**Preferred**

**Customer Focus** *Advanced* **Problem Solving** *Advanced* **Planning & Organizing** *Intermediate* **Communication** *Advanced* **Interpersonal Skills** *Intermediate* **Teamwork** *Some Knowledge* **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Preferred**

High School Diploma / GED or better.

**Experience**

**Preferred**

Solid working knowledge of select service hotel policies, procedures, and services; general knowledge of other departments in the hotel.

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