Front Desk Representative

2 months ago

Seattle, Washington, United States Choice Hotels Full time

About Us

Choice Hotels International is a leading hospitality company that operates a diverse portfolio of 22 brands, including upscale, midscale, and economy hotels. Our mission is to provide exceptional guest experiences and drive value for our franchise owners and shareholders.

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities

  • Guest Service
    • Greet and engage all guests, taking personal action to accommodate their individual needs
    • Create an energetic and welcoming environment for our guests and team members
    • Review all guest reservations and plan their accommodation accordingly
  • Front Desk Operations
    • Process financial transactions and arrange special billing needs when necessary
    • Keep current on activities, events, and meetings occurring throughout the hotel and in the local area
  • Communication
    • Communicate effectively with all hotel departments to guarantee a seamless guest experience
    • Prepare daily logs summarizing communications for management and other shifts
  • Additional Responsibilities
    • Responsible for answering and fielding all calls to the hotel, both internal and external
    • Maintain the confidentiality and respect of our patrons
    • Take action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed

Requirements

  • Self-Confidence
  • Strong Computer Skills
  • Previous Experience
    • Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer-focused environment
  • Reliable Transportation
  • Opera PMS Experience
  • Strong Verbal, Written, and Interpersonal Skills
  • Strong Attention to Detail
  • Commitment to Exceptional Service
  • Ability to Maintain a Positive and Professional Attitude
  • Adherence to Hotel Policies and Procedures
  • Ability to Work a Flexible Schedule

Physical Requirements

  • Lifting and Mobility
    • Occasional lifting of up to 50 pounds
    • Ability to stand for long periods of time
    • Ability to stand and exert well-paced mobility for an eight (8) hour shift

Equal Opportunity Employer

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other characteristic protected by law.

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