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Hotel Front Desk Representative

2 months ago

Seattle, Washington, United States BMI Hospitality Management Full time

Job Summary:


The Hotel Front Desk Representative will be responsible for providing exceptional customer service to guests, handling front desk operations, and maintaining a clean and organized work environment.


Key Responsibilities:



  • Guest Services:

    • Greets and checks in guests in a friendly and efficient manner
    • Answers inquiries and provides information about hotel amenities and services
    • Handles guest complaints and resolves issues in a professional and courteous manner

  • Front Desk Operations:

    • Processes guest check-ins and check-outs
    • Manages room assignments and key cards
    • Handles cash and credit transactions

  • Housekeeping and Maintenance:

    • Ensures the front desk area is clean and organized
    • Reports any maintenance issues to the maintenance team

  • Communication:

    • Communicates effectively with guests, colleagues, and management
    • Responds to guest requests and concerns in a timely and professional manner

Requirements:



  • Education:

    • High school diploma or equivalent required

  • Experience:

    • Previous customer service experience preferred

  • Skills:

    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Basic math skills and accuracy with handling cash and credit transactions
    • Ability to lift up to 20 pounds

Work Environment:


The Hotel Front Desk Representative will work in a fast-paced hotel environment, interacting with guests and colleagues on a daily basis. The ideal candidate will be able to work independently and as part of a team, with a strong focus on providing exceptional customer service.


Benefits:


As a valued member of the BMI Hospitality Management team, the Hotel Front Desk Representative will be eligible for a range of benefits, including competitive pay, opportunities for advancement, and a comprehensive benefits package.