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Bossier City, United States YoungWilliams Full timeSummary of PositionThe Customer Service Representative (CSR) represents the Louisiana Department of Revenue (LDOR). The CSR provides timely and accurate information to the taxpaying public and tax practitioners as it relates to taxes and fees administered by the Louisiana Department of Revenue as set forth by tax laws, rules, regulations, and policies. The...
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Bossier City, Louisiana, United States YoungWilliams Full timeJob SummaryThe Customer Service Representative represents the Louisiana Department of Revenue (LDOR) and provides timely and accurate information to the taxpaying public and tax practitioners as it relates to taxes and fees administered by the Louisiana Department of Revenue as set forth by tax laws, rules, regulations, and policies.Key...
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Bossier City, Louisiana, United States YoungWilliams Full timeJob SummaryThe Customer Service Representative represents the Louisiana Department of Revenue, providing timely and accurate information to the taxpaying public and tax practitioners. The ideal candidate will possess a thorough knowledge of tax laws and departmental policies, as well as excellent written and verbal communication skills.Key...
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Bossier City, Louisiana, United States YoungWilliams Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the Louisiana Department of Revenue. As a key member of our contact center, you will provide exceptional service to taxpayers and tax professionals, ensuring timely and accurate information regarding taxes and fees administered by the...
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Bossier City, Louisiana, United States YoungWilliams Full timeJob SummaryThe Customer Service Representative plays a vital role in representing the Louisiana Department of Revenue, providing accurate and timely information to taxpayers and tax practitioners regarding taxes and fees administered by the department. This position requires a thorough understanding of tax laws, rules, regulations, and policies, as well as...
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Customer Service Representative, LA Department of Education
2 months ago
Summary of Position The Customer Service Representative (CSR) represents the Louisiana Office of Teaching and Learning, Division of Early Childhood Operations. They provide outstanding customer service to both internal and external customers by professionally answering all customer inquiries and ensuring that customers receive accurate information politely and promptly. Essential Job Responsibilities and Duties Serves as Administrative representative with direct access to CCAP (Child Care Assistance Program) systems to provide support to callers with general CCAP program questions, interprets CCAP policy and clarifies information, checks eligibility or renewal status, etc. Receives and responds or refers complaints related to the CCAP Household Eligibility program. Demonstrates thorough knowledge of programs and other available resources. Recognizes and can communicate internally how this role supports the overall goal to improve kindergarten readiness; and interprets policy and clarifies information as needed for the public. Completes work accurately and in a timely manner, accepts accountability for work performance. Receives and responds to phone calls and information requests from stakeholders and the general public regarding general LDOE information. Maintains thorough knowledge of the Department's policies and services. Routes phone calls or messages to the appropriate LDOE (Louisiana Department of Education) contact. Assists CCAP Household Eligibility staff in sorting, logging, and scanning mail from stakeholders and the general public. Performs all other duties as assigned by direct supervisor and/or LDOE Center supervisor. Required Education Some college or business school preferred High School degree required Required Experience Inbound Call Center experience – minimum 1 year Strong computer skills and typing proficiency required Ability to maneuver websites proficiently, perform review and locate required information Must be able to type at least 30 words per minute #J-18808-Ljbffr
