Customer Service Representative, LA Department of Revenue

3 weeks ago


Bossier City, Louisiana, United States YoungWilliams Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the Louisiana Department of Revenue. As a key member of our contact center, you will provide exceptional service to taxpayers and tax professionals, ensuring timely and accurate information regarding taxes and fees administered by the department.

Key Responsibilities
  • Provide expert knowledge of tax laws and departmental policies to taxpayers and tax professionals, resolving complex issues and answering inquiries in a professional and courteous manner.
  • Analyze accounts for which returns have been processed, researching taxpayer history to provide accurate information and instructions.
  • Review and correct original and amended tax returns to ensure compliance with current tax laws, notifying taxpayers of any discrepancies.
  • Calculate accurate taxes, penalties, interest, and fees due based on applicable knowledge of specific taxes.
  • Confer with taxpayers and tax professionals to educate them on the use of LDOR filing and payment applications, LDOR's website, and proper forms, as well as applicable tax laws and departmental policies.
  • Correct records within LDOR's information system (DELTA) to accurately reflect amounts reported and due, eliminating assessments issued in error and correcting data entry errors.
  • Perform other duties as assigned by direct supervisor and/or Contact Center supervisor.
Requirements
  • Minimum Qualification - One year of college or business school preferred or equivalent work experience in a business-related curriculum.
  • Preferred - One year of call center experience with clerical work as a major duty.
  • Experience in bookkeeping, reviewing tax returns, records, applications, and other tax-related forms.
  • Strong computer skills and typing proficiency required, with the ability to type at least 30 words per minute.

Please note that any applicant who receives and accepts a conditional offer of employment will be required to successfully pass a completed criminal history records check prior to their first day of work. This includes, but is not limited to, fingerprints, state background check, FBI background check, and Tax Clearance for suitability to access Federal Tax Information (FTI).



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