Customer Service Representative
2 days ago
Job Summary
We are seeking a highly skilled and detail-oriented individual to join our team as a Contact Representative at the U.S. Department of the Interior. As a key member of our team, you will be responsible for providing exceptional customer service and support to the public, responding to inquiries, and performing various administrative tasks.
Key Responsibilities
- Provide accurate and timely information to the public on multiple resource management programs and services.
- Respond to inquiries and resolve issues related to land status, ownership, sales, permits, and other services.
- Conduct research and refer complex technical inquiries to the proper resource specialist or other agencies.
- Explain rules, policies, and procedures to the public and work to persuade contacts to cooperate.
- Sell documents, maps, books, records, and various permits and materials.
- Manage cash and collections, and perform general office clerical work as assigned.
Requirements
- U.S. Citizenship is required.
- Ability to work in a fast-paced environment and provide excellent customer service.
- Strong communication and problem-solving skills.
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