Operations Support Specialist

1 month ago

San Diego, United States Rivo Holdings Full time

At RIVO, you will find we recognize hard work and performance, foster a culture of growth, and encourage collaboration across departments. We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values: Respect, Integrity, Value, and Opportunity . If you share these same values and are eager to grow both personally and professionally, we encourage you to explore opportunities with us and apply today to join our dynamic team Company Benefits Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time Childcare Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share—because your well-being is our priority Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence Job Description We are seeking an experienced Operations Support Specialist to join our growing team Your role is crucial in ensuring every customer transaction is processed swiftly and accurately, guaranteeing unparalleled service delivery. If you thrive in a fast-paced environment, have strong attention to detail and excellent data entry skills, apply now to be part of our dynamic team What You'll Do: The Operations Support Specialist will ensure all assigned customer transactions are finalized and processed efficiently to meet the daily operations objectives of the organization. The Operations Support Specialist is responsible for accurate and timely approval of daily customer transactions to ensure smooth delivery and exceptional service to our customers. Approve daily sales transactions and scheduled payment arrangements, ensuring each adheres to compliance standards and operating procedures. Verify and update customer account information to resolve discrepancies and ensure accurate and successful processing of transactions. Collaborate with production teams at various levels to address and resolve account discrepancies, escalating complex issues to the appropriate team members as needed. Identify operational bottlenecks and inconsistencies, offering actionable suggestions to streamline processes and enhance overall company efficiency and performance. Compile, distribute, and analyze daily, weekly, and monthly performance and forecast reports, conduct audits, and support team cross-training and special projects. Perform other duties and responsibilities as assigned. Qualifications What We Look For: High school diploma, GED, or equivalent experience required;Associate’s degree in Business, or related field preferred . Prior work experience in a customer centric or call center business environment with administrative responsibility supporting sales or production operations highly preferred. Prior work experience supporting operations in the financial services industry highly preferred. Excellent ability to work with a high level of accuracy while maintaining high productivity. Excellent attention to detail, time management, and organizational skills. Strong verbal and written communication skills. Strong basic math skills with the ability to think analytically. Strong problem-solving skills. Strong familiarity with Excel; utilizing formulas, shortcuts, and reporting tools. Proficient in Outlook, Microsoft Office Suite or related software. Additional Information We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. A reasonable estimate of the salary range for this job is $18.50 to $20.00 per hour. Individual salaries within those ranges takes into account the wide range of factors that are considered in making compensation decisions including but not limited to education; experience and training; licensure and certifications; knowledge and skill sets; and other business and organizational needs. RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr

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