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Operations Support Specialist

2 months ago

San Diego, California, United States Travel + Leisure Full time
About Us:

At Travel + Leisure Co, our goal is straightforward: to provide exceptional vacation experiences worldwide. Our vacation ownership brands, including Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, encompass over 245 resort locations globally.

Innovation and growth are at the core of our operations, making every day an opportunity to learn and transform vacation dreams into unforgettable experiences for travelers everywhere.

As the largest vacation ownership company globally, Wyndham Destinations prides itself on its reputation for integrity, accountability, and outstanding customer service. Our team exemplifies our values through our Count On Me Service promise, ensuring respect, responsiveness, and memorable experiences.


Position Overview:

The Operations Support Specialist plays a vital role in assisting site sales and marketing teams through various operational tasks, including tour reception, contract management, and gift distribution. This position is crucial in ensuring a remarkable guest experience, helping families create lasting memories during their vacations.


Key Responsibilities:
  • Deliver an exceptional experience to all guests, both internal and external.
  • Welcome and assess touring guests, ensuring accurate collection and validation of guest information.
  • Distribute gifts to guests and manage daily reconciliation of premiums.
  • Prepare sales contracts for the sales team and property owners.
  • Maintain property owner records and address any contract-related inquiries.
  • Prepare and balance cash and deposits for contracts and gifting departments.
  • Accurately enter all guest and tour information into the company database.
  • Update and maintain sales and marketing reports regularly.
  • Provide administrative support to various internal departments, including Sales, Marketing, HR, and Resort.
  • Assist with additional tasks such as accounts payable, commission incentives, and inventory management.

Qualifications:
  • Exhibit a positive and energetic attitude in a dynamic environment.
  • Ability to manage multiple tasks in a fast-paced sales center.
  • Detail-oriented and thorough, whether working independently or collaboratively.
  • Preferred experience in timeshare, retail, hospitality, or administrative roles.
  • Strong problem-solving skills and excellent verbal and written communication abilities.
  • Proficient in computer applications, including MS Office (Word & Excel) and Salesforce.
  • Availability to work weekends and holidays is essential.
  • High School diploma or equivalent is required.

Our Commitment to Diversity:

At Travel + Leisure Co., hospitality is central to our mission, reflected in how we treat our diverse community. We foster an inclusive environment that values diversity and respects individuals from all backgrounds.

We are an equal opportunity employer, and all applicants will be considered for employment without regard to any protected class.


Benefits:

We offer a comprehensive range of health and welfare benefits for associates working 30 or more hours per week, designed to support your needs throughout your career.

  • Medical, Dental, and Vision coverage
  • Flexible spending accounts
  • Life and accident insurance
  • Disability coverage
  • Paid time off, parental leave, and holidays (subject to position)
  • Wish day paid time to volunteer at an approved organization
  • 401k with employer match (eligibility requirements apply)
  • Legal and identity theft protection plans
  • Voluntary income protection benefits
  • Wellness program (availability may vary)
  • Employee Assistance Program

Compensation:

The hourly wage for this position is $20.19.


Join Us:

At Travel + Leisure Co., hospitality is at the core of our operations. We strive to create an inclusive atmosphere where excellence is delivered, and teamwork is celebrated. We are committed to looking ahead and enhancing our business, communities, and customer experiences.

Become part of our global team and embark on a career where unforgettable memories begin with you.