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Operations Support Specialist

2 months ago

San Diego, California, United States Ampcus Full time

Overview:

Ampcus is seeking a dedicated Operations Support Specialist to assist in managing a high volume of application processing tasks. This role is essential for ensuring the smooth operation of our billing and transfer application processes. The position offers flexibility with remote work options.

Key Responsibilities:

  • Assist in identifying and resolving customer inquiries while maintaining a professional demeanor.
  • Process and respond to customer requests through various communication channels.
  • Perform data entry tasks accurately and efficiently, ensuring all information is documented in our systems.
  • Communicate program details clearly, both verbally and in writing, to internal teams and external partners.

Qualifications:

  • High school diploma is required; candidates with experience in data entry, customer service, or call center environments are preferred.
  • Proficiency in accounting principles, record management, filing systems, and database handling is essential.
  • Strong computer skills, including familiarity with Excel and other data management tools.
  • Excellent organizational and planning abilities, with a focus on detail-oriented tasks.

This role is ideal for self-motivated individuals who are comfortable with repetitive tasks and possess strong problem-solving skills. Join us at Ampcus to contribute to our mission of delivering exceptional service and support.