Patient Services Specialist

**Patient Services Specialist - Customer Service Monday-Friday First Shift**

at CVP Physicians Cincinnati, Ohio * **Professionalism:** Greets patients immediately upon arrival. Consistently strives to enhance the patient experience by smiling and maintaining a courteous, professional demeanor.

* **Process:** Confirms or updates patient demographics, email address, employer and occupation during check in process. Follows department ID verification protocols. Enters or confirms referring providers PCP, external OD or other specialists as appropriate.

* **Insurance and Eligibility:** Reviews and confirms patient insurance information and scans card as needed. Checks eligibility in real time Phreesia or other means as necessary and follows any flags or prompts to ensure that insurance is active for date of service.

* **Financial:** Consistently collects copayments, past due balances and payments on account. Refers patients to financial counselors to assist with collection concerns, payment plans and patient assistance program enrollment. Notes information regarding payments in PM system chart notes when appropriate.

* **Tracking:** Accurately tracks patients in NextGen and directs patients to the designated reception area.

* **Scheduling:** Schedules patients for all follow up appointments, testing, and consults as ordered by the provider. Consistently ensures that the patient is scheduled for the correct date, location and with the appropriate provider. Follows clinical department protocols for scheduling. If scheduling takes place in person upon check out, completes the autoflow process in NextGen PM.

* **Patient Satisfaction:** Assist patients with questions, comments and complaints. Enlist manager involvement, as appropriate, in an effort to resolve concerns prior to patient leaving the center.

* **Administrative Tasks:** Files, scans and secures patient documents daily. Consistently reviews and ensures that patient name and MRN are recorded on all patient forms and that forms requiring a signature have been signed before being scanned/filed or sent to the HIM Department.

* **Deposits:** Ensures that deposit is balanced and all monies collected are recorded appropriately prior to closing daily. Money is to be locked in department safe before leaving at the end of shift.

* **Professional Appearance and Standards:** Follows all department dress code standards. Follows department policy for cellphone usage during patient hours.

* Other duties as assigned.

***JOB QUALIFICATIONS*** *To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.* * High School diploma, with computer coursework. Associate degree preferred.

* At least one-year office experience required.

* Medical office/front desk experience preferred.

* Must have good computer skills.

**Physical Requirements**

**% of Time**

****LBS****

**Physical Requirements**

**% of Time**

****LBS****

Grasping

10

Vision ability to adjust focus

100

Reaching

60

Fine Motor Skills

100

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CVP Physicianss Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

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* Epilepsy

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* Intellectual disability

* Missing limbs or partially missing limbs

* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)

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