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Front Desk Agent

3 months ago

Lahaina, United States Hilton Grand Vacations Full time

As the Front Desk Agent, you will be responsible for check in/check out of hotel guest courteously and efficiently, and process all payments according to established hotel requirements. You will also provide information to any guest or visitor inquiry.

HERE'S WHY YOU'LL LOVE IT HERE

We offer an excellent benefits package to our full-time Team Members that include:

  • Pay range: $23.60 ~ $28.77 per hour
  • Medical, Dental, and Vision insurance from Day One
  • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
  • Generous Paid Time Off Program
  • Paid Sick Days
  • Team Member Recognition and numerous learning and advancement opportunities
  • and more
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

SCHEDULE DETAILS:

Our Guest Services Department operates 7 days per week - hours may vary depending on business needs, but the primary hours for this role are between 3:00pm-11:00pm.

ADDITIONAL RESPONSIBILITIES INCLUDE:
  • Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs all Front Desk related functions.
  • Maintain complete knowledge of all hotel features/services, hours of operation and follow all hotel and departmental policies and procedures.
  • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
  • Meet with shift Leader to review daily assignments and priorities.
  • Set up work station with necessary supplies, maintain cleanliness throughout shift.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Promote positive guest relations to all individuals approaching the Front Desk in person and over the phone.
  • Performs all other work as assigned.
What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • High School Diploma or equivalent.
  • Excellent ability to speak, read and write English
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous Hotel/Hospitality Front Desk or Cashiering experience
  • Proficient with computers


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.