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Casino Floor Beverage Server

2 months ago

Airway Heights, United States Northern Quest Resort & Casino Full time
Hiring Preference:

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality
It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

CORE PURPOSE
We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES
We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.
Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible.
We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

The beverage server will ensure guest satisfaction by assisting the beverage ambassadors with delivering drink orders, conducting guest greets, and creating a legendary beverage experience. Beverage servers assist all beverage functions including supervisors, and as such are trusted professionals within the team by performing the following functions. Fulfills the core purpose and values of Northern Quest Resort and Casino and leads others to do the same at all times.

Essential Duties and Responsibilities

•Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
•Greets guests in a friendly manner, deliver beverage/food order.
•Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
•Knowledge in alcoholic beverages/garnishes and be prepared to answer guest questions.
•Maintains an unwavering positive and friendly demeanor at all times in all circumstances. Demonstrates the highest level of guest service and attention to detail.
•Maintain beverage service in all designated sections. Table games, Slots and the Poker Room.
•Beverage servers will primarily complete beverage orders to a designated slot machine or table game seat via technology.
•Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests' names and preferences, connects with them individually and professionally.
•Good communication with the casino floor bartenders.
•Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
•Acts as a liaison between guests and beverage experience.
•Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and beats time and productivity standards.
•Stays productive at all times (no congregating with other employees unless to briefly communicate information).
•Stays informed of property promotions, programs and amenities.
•Achieve a thorough understanding of beverage related products, services, menus and prices.
•Complies with liquor laws and regulatory guidelines. Declines orders from those showing visible signs of intoxication, reports intoxication in accordance with departmental procedures.
•Clears dirtied glassware from occupied gaming tables and slot machines in a quick and timely manner.
•Completes all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level.
•Assists beverage ambassadors in taking drink orders as directed by a supervisor.
•Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level.
•Maintains assigned multiple sections and workstations.
•Complies with all company and departmental policies.
•Must be able to work various shifts and hours to include holidays and weekends.
•Relays any complaints, problems or positive remarks to shift supervisor.
•Correctly performs all necessary paperwork and bookwork at shifts end.
•Maintains confidential daily record keeping of tips.
•Attends all training meetings.
•Act as a role model to other employees.
•Adhere to all regulatory, company and department policies and procedures.
•Must be able to work independently and as a team.
•Provides service of alcohol within the guidelines set forth by the MAST training program.
•Responsible for maintaining a consistent, regular good attendance record.
•May be required to be a panelist for the Internal Review Hearings.
•This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Education

•High school diploma or general education degree (GED)

Experience

•Experience working as a server preferred.
•1+ years in customer service industry with a clear passion for service.
•Experience walking or standing for long durations of time preferred.

Skills

•Must be computer literate with working knowledge of Microsoft programs and other computer software.
•Knowledge of liquor service is preferred.
•Ability to handle cash and give proper change.
•Must possess excellent customer relations and customer service skills.
•Skill in identifying and resolving problems under pressure conditions.
•Demonstrated ability to communicate effectively, both verbal and written.
•Must possess the ability to show grace and compassion in all circumstances.
•Strong organizational skills.

Other Requirements

•Ability to obtain and maintain a Tribal Work Permit.
•Valid health card.
•Hepatitis A vaccination.
•Mandatory Alcohol Server Training (MAST) certification.
•Must be 21 years of age.
•Must be a team player
•Must project professionalism and possess excellent verbal and written communication skills.
•Comply with hair and makeup requirements.
•Available and willing to work nights, weekends and holidays as required.

Physical Demands

•Requires the ability to lift and/or move objects weighing up to 45 pounds.
•Constantly requires working with fingers rather than the whole hand or arm.
•Constantly requires repetitive movement of the wrists, hands and/or fingers.
•Constantly requires standing for sustained periods of time.
•Often requires walking or moving about to accomplish tasks.
•Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
•Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
•Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
•Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
•Must have the manual dexterity to operate a computer and other necessary office equipment.

Work Environment

While performing the duties of this job, the employee is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.