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Scheduling Specialist

1 month ago

Encinitas, United States Scripps Health Full time

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work. You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential. This Scheduling Specialist position will be part of a Hematology/Oncology team at our Scripps Clinic Encinitas. We are looking for someone with great organizational skills, the ability to multitask, and most importantly, compassion for our patients. Daily duties will include scheduling surgeries, working the referral work queue, assisting with calendar management, and routing incoming calls. General Scheduling Specialist Responsibilities: Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Responding to customer billing and payment inquiries as needed. Mentoring and training staff on departmental procedures. Accurately scheduling and re-scheduling complex patient procedures and appointments. Documenting patient to provider communication, assessing urgency and escalating as appropriate. Managing the patient check-in and check-out process from start to finish, which includes identification verification, updating or confirming demographic and insurance information, ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit, verifying coverage, collecting patient responsibility, and preparing end of day reporting or payment reconciliation as needed. Displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions, and identifying the need to involve leadership to resolve concerns. This is a benefitted Full Time, Day Shift position with a Monday - Friday schedule from 8AM - 5PM, located in Encinitas. #J-18808-Ljbffr