Guest Service Representative
1 month ago
Job Number 24131018 Job Category Rooms & Guest Services Operations Location Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work," begin your purpose, belong to an amazing global" team, and become the best version of you.
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Guest Service Representative
6 months ago
Boston, United States Au Bon Pain Full timeThis position contributes to Au Bon Pain's success by ensuring ABP guest service and caf standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environment. The Guest Service Representative is expected to learn all positions in the...
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Guest Service Representative
4 weeks ago
Boston, Massachusetts, United States Marriott International, Inc Full timeJob SummaryAs a Guest Service Representative at Marriott International, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include checking in and out guests, processing room reservations, and handling guest requests and complaints. You will also be responsible for securing payment, verifying and...
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Guest Service Representative
1 month ago
Boston, Massachusetts, United States Marriott Full timeJob SummaryAs a Guest Service Representative at Marriott, you will be responsible for providing exceptional customer service to our guests. This includes organizing and confirming guest check-ins and check-outs, processing room reservations and requests, and ensuring that all guest needs are met.Key ResponsibilitiesOrganize and confirm guest check-ins and...
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Guest Services Representative
1 month ago
Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're seeking highly motivated and service-minded individuals to join our team.The RoleWe're looking for a Guest Services Agent to welcome and register hotel guests, explain the...
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Guest Service Representative
2 months ago
Boston, United States Beacon Hill Hotel Full timeThe growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for...
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Guest Service Representative
1 month ago
Boston, United States Marriott International Inc Full timeAdditional Information Job Number24176254 Job CategoryRooms & Guest Services Operations LocationThe Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States, 02116VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs,...
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Guest Service Agent
3 weeks ago
Boston, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
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Guest Services Manager
3 weeks ago
Boston, United States American Youth Hostels Full timeWould you love to interact with travelers from all around the world? Join Hostelling International USA and explore the endless possibilities and perks of being part of our Boston Hostel. We are currently accepting applications for a Guest Services Manager. The guest services manager is responsible for managing and overseeing the guest services function at...
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Americas - Guest Service Agent
2 months ago
Boston, United States Mandarin Oriental, Boston Full timeA Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...
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Guest Service Specialist
2 days ago
Boston, United States Museum of Science Full timeMuseum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. SUMMARY STATEMENT: The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest...
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Guest Service Specialist- Full time
1 month ago
Boston, United States Museum of Science Full timeGuest Service SpecialistMuseum of Science, BostonSUMMARY STATEMENT:The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest Services Specialist functions as a member of the Museum's sales and guest service force - selling...
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Science Center Guest Service Representative
1 month ago
Boston, Massachusetts, United States Museum of Science Full timeJob Title: Guest Service Specialist - Part TimeJob Summary:The Guest Service Specialist provides exceptional customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. This role functions as a member of the Museum's sales and guest service force, selling tickets and memberships and proactively...
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Guest Service Specialist- Full time
2 months ago
Boston, United States Museum of Science Full timeGuest Service Specialist Museum of Science, Boston SUMMARY STATEMENT: The Guest Service Specialist provides consistently excellent customer service to various Museum audiences as a part of the Museum's reservations and information contact center team. The Guest Services Specialist functions as a member of the Museum's sales and guest service force - selling...
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Agent - Guest Service
3 weeks ago
Boston, United States Hilton Worldwide Full timeJob Description - Agent - Guest Service (HOT0AVV1) Work Locations Hilton Logan Airport One Hotel Drive Boston 02128 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest...
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Agent - Guest Service
6 months ago
Boston, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Processing, Hospitality
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Guest Services Agent
1 month ago
Boston, Massachusetts, United States Restaurant Associates Full timeJob Title: Guest Services AgentAt Restaurant Associates, we are seeking a skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Check guests in and out of the hotel, ensuring...
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Guest Service Expert>
6 months ago
Boston, United States Smashburger Full timeSmashburger - 545 Boylston St [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery...
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Guest Service Agent
7 months ago
Boston, United States Hersha Hospitality Management Full timeGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Hotel, Guest, Sales Coordinator, Retail
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Guest Service Agent
6 months ago
Boston, United States The Envoy Hotel Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
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Guest Services Specialist
1 month ago
Boston, Massachusetts, United States Pine Street Inn Full timeJob SummaryPine Street Inn is seeking a Guest Services Specialist to join our team. This role is responsible for providing direct care to guests, responding to their needs in a timely and professional manner, and assisting with the development and implementation of a housing pathway.The ideal candidate will have a minimum of one year of experience in the...