Guest Services Specialist

4 weeks ago


Boston, Massachusetts, United States Pine Street Inn Full time
Job Summary

Pine Street Inn is seeking a Guest Services Specialist to join our team. This role is responsible for providing direct care to guests, responding to their needs in a timely and professional manner, and assisting with the development and implementation of a housing pathway.

The ideal candidate will have a minimum of one year of experience in the Human Services field, a high school diploma or GED, and a valid MA driver's license in good standing. Bilingual English/Spanish skills are also preferred.

The Guest Services Specialist will work closely with guests to connect them with substance abuse, mental health, and medical resources, and will be required to enter data into the Homeless Management Information (HMIS) system and document reports in keeping with agency policy.

This is a 40-hour per week position, working Sunday-Thursday from 2:45PM-11:15PM. The position carries a retention bonus of $1500.00, payable in equal installments of $500 at 30 days, $500 at 6 months, and $500 at 12 months.

For more information, please see the full job description below.

Key Responsibilities
  • Provide direct care to guests, responding to their needs in a timely and professional manner
  • Assist with the development and implementation of a housing pathway
  • Connect guests with substance abuse, mental health, and medical resources
  • Enter data into the Homeless Management Information (HMIS) system and document reports in keeping with agency policy
Requirements
  • High School diploma or GED
  • Minimum of one year of experience in the Human Services field
  • Valid MA driver's license in good standing
  • Bilingual English/Spanish skills (preferred)


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