Agent - Guest Service

3 weeks ago


Boston, United States Hilton Worldwide Full time

Job Description - Agent - Guest Service (HOT0AVV1) Work Locations Hilton Logan Airport One Hotel Drive Boston 02128 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all #J-18808-Ljbffr


  • Agent - Guest Service

    6 months ago


    Boston, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Processing, Hospitality

  • Guest Service Agent

    7 months ago


    Boston, United States Hersha Hospitality Management Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Hotel, Guest, Sales Coordinator, Retail

  • Guest Services Agent

    1 month ago


    Boston, Massachusetts, United States Restaurant Associates Full time

    Job Title: Guest Services AgentAt Restaurant Associates, we are seeking a skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Check guests in and out of the hotel, ensuring...


  • Boston, United States Mandarin Oriental, Boston Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...


  • Boston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0ATK7 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    3 weeks ago


    Boston, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Service Agent

    6 months ago


    Boston, United States The Envoy Hotel Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    6 months ago


    Boston, United States The Boxer Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...


  • Boston, United States Langham Hotels International Limited Full time

    Job Summary . PURPOSE AND OBJECTIVES OF POSITION Provide exceptional and prompt service to ensure guests have memorable stays through anticipatory, sincere service while adhering to all Forbes, Leading Quality, Brand standards, and departmental procedures. This dual-role position requires proficiency in both Guest Service Agent and Bellperson...


  • Boston, United States Four Seasons Hotels & Resorts Full time

    Four Seasons Hotel Boston, is seeking highly motivated and service-minded individuals who share a passion for excellence and infuse enthusiasm into everything they do. The Guest Services Agent welcomes and registers hotel guests, explaining the accom Guest Service, Hotel, Agent, Guest

  • Guest Service Agent

    4 weeks ago


    Boston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B3IM [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...


  • Boston, United States Four Seasons Full time

    Four Seasons - 200 Boylston Street [Front Desk Agent / Concierge] As a Guest Services Agent at Four Seasons, you'll: Assist guests with check-in and check-out procedures; Provide information about hotel amenities and local attractions; Handle guest inquiries and complaints in a professional manner; Ensure guest satisfaction by anticipating their needs and...

  • Guest Service Agent

    2 months ago


    Boston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0A88A [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...


  • Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're seeking highly motivated and service-minded individuals to join our team.The RoleWe're looking for a Guest Services Agent to welcome and register hotel guests, explain the...

  • Guest Service Agent

    4 months ago


    Boston, United States Hilton Worldwide Full time

    Job Description - Guest Service Agent - Full Time - DoubleTree by Hilton Boston Downtown (HOT0A88A) Work Locations DoubleTree Boston Downtown 821 Washington Street Boston 02111 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service...


  • Boston, Massachusetts, United States The Langham, Boston Full time

    Job SummaryThe Overnight Guest Service Agent will provide exceptional service to guests, ensuring memorable stays through anticipatory and sincere service. This role requires proficiency in both Guest Service Agent and Bellperson responsibilities, aiming to increase long-term guest loyalty and satisfaction.Key ResponsibilitiesGuest Service Agent...

  • Guest Service Agent

    2 months ago


    Boston, United States Hilton Full time

    The Hilton Boston Park Plaza is searching for a Guest Service Agent to join their Front Office team! This property is conveniently located downtown steps away from the Public Garden, Theater District, and many of the city's most popular historic sites. Boasting 1,060 rooms, 4 outlets, and 70,000+ square feet of meeting space, this beautifully vibrant...


  • Boston, United States AccorHotel Full time

    It is the primary responsibility of the Guet Services Manager to assist to oversee all aspects of the Front Office Staff in order to ensure quality guest satisfaction and operational efficiency.Approach all encounters with guests and employees in a friendly serviceoriented manner.Maintain regular attendance in compliance with Fairmont Standards as required...


  • Boston, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Front Desk Agent

    1 month ago


    Boston, United States AccorHotel Full time

    The Front Desk Agent welcomes and registers guests presents statements and collects payment for departing guests. They also communicate with housekeeping maintenance and guest services to fulfill guest requests. Front Desk Agents select and block rooms for arriving guests book same day reservations preregister guests as required and sometimes escort guests...