Guest Service Agent
3 weeks ago
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. Responsible to maintain the security of cash, credit card transactions, and guest information. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience, or retail customer service preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Valid driver’s license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to work mornings, evening, weekends, and holidays. #J-18808-Ljbffr
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Agent - Guest Service
6 months ago
Boston, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Processing, Hospitality
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Agent - Guest Service
3 weeks ago
Boston, United States Hilton Worldwide Full timeJob Description - Agent - Guest Service (HOT0AVV1) Work Locations Hilton Logan Airport One Hotel Drive Boston 02128 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest...
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Guest Service Agent
7 months ago
Boston, United States Hersha Hospitality Management Full timeGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Hotel, Guest, Sales Coordinator, Retail
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Guest Services Agent
1 month ago
Boston, Massachusetts, United States Restaurant Associates Full timeJob Title: Guest Services AgentAt Restaurant Associates, we are seeking a skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Check guests in and out of the hotel, ensuring...
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Americas - Guest Service Agent
2 months ago
Boston, United States Mandarin Oriental, Boston Full timeA Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...
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Full-Time Guest Service Agent
4 months ago
Boston, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0ATK7 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
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Guest Service Agent
6 months ago
Boston, United States The Envoy Hotel Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
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Guest Service Agent
6 months ago
Boston, United States The Boxer Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
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Overnight Guest Service Agent
1 month ago
Boston, United States Langham Hotels International Limited Full timeJob Summary . PURPOSE AND OBJECTIVES OF POSITION Provide exceptional and prompt service to ensure guests have memorable stays through anticipatory, sincere service while adhering to all Forbes, Leading Quality, Brand standards, and departmental procedures. This dual-role position requires proficiency in both Guest Service Agent and Bellperson...
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Guest Services Agent- Four Seasons Hotel Boston
6 months ago
Boston, United States Four Seasons Hotels & Resorts Full timeFour Seasons Hotel Boston, is seeking highly motivated and service-minded individuals who share a passion for excellence and infuse enthusiasm into everything they do. The Guest Services Agent welcomes and registers hotel guests, explaining the accom Guest Service, Hotel, Agent, Guest
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Guest Service Agent
4 weeks ago
Boston, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0B3IM [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
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Guest Services Agent- Four Seasons Hotel Boston
4 months ago
Boston, United States Four Seasons Full timeFour Seasons - 200 Boylston Street [Front Desk Agent / Concierge] As a Guest Services Agent at Four Seasons, you'll: Assist guests with check-in and check-out procedures; Provide information about hotel amenities and local attractions; Handle guest inquiries and complaints in a professional manner; Ensure guest satisfaction by anticipating their needs and...
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Guest Service Agent
2 months ago
Boston, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0A88A [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
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Guest Services Representative
1 month ago
Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're seeking highly motivated and service-minded individuals to join our team.The RoleWe're looking for a Guest Services Agent to welcome and register hotel guests, explain the...
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Guest Service Agent
4 months ago
Boston, United States Hilton Worldwide Full timeJob Description - Guest Service Agent - Full Time - DoubleTree by Hilton Boston Downtown (HOT0A88A) Work Locations DoubleTree Boston Downtown 821 Washington Street Boston 02111 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service...
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Overnight Guest Service Ambassador
1 month ago
Boston, Massachusetts, United States The Langham, Boston Full timeJob SummaryThe Overnight Guest Service Agent will provide exceptional service to guests, ensuring memorable stays through anticipatory and sincere service. This role requires proficiency in both Guest Service Agent and Bellperson responsibilities, aiming to increase long-term guest loyalty and satisfaction.Key ResponsibilitiesGuest Service Agent...
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Guest Service Agent
2 months ago
Boston, United States Hilton Full timeThe Hilton Boston Park Plaza is searching for a Guest Service Agent to join their Front Office team! This property is conveniently located downtown steps away from the Public Garden, Theater District, and many of the city's most popular historic sites. Boasting 1,060 rooms, 4 outlets, and 70,000+ square feet of meeting space, this beautifully vibrant...
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Guest Services Manager
1 month ago
Boston, United States AccorHotel Full timeIt is the primary responsibility of the Guet Services Manager to assist to oversee all aspects of the Front Office Staff in order to ensure quality guest satisfaction and operational efficiency.Approach all encounters with guests and employees in a friendly serviceoriented manner.Maintain regular attendance in compliance with Fairmont Standards as required...
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Guest Services Agent- Four Seasons Hotel Boston
6 months ago
Boston, United States Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
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Front Desk Agent
1 month ago
Boston, United States AccorHotel Full timeThe Front Desk Agent welcomes and registers guests presents statements and collects payment for departing guests. They also communicate with housekeeping maintenance and guest services to fulfill guest requests. Front Desk Agents select and block rooms for arriving guests book same day reservations preregister guests as required and sometimes escort guests...