Guest Service Agent
3 days ago
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. Responsible to maintain the security of cash, credit card transactions, and guest information. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience, or retail customer service preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Valid driver’s license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to work mornings, evening, weekends, and holidays. #J-18808-Ljbffr
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Agent - Guest Service
5 months ago
Boston, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Processing, Hospitality
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Guest Services Agent
4 weeks ago
Boston, Massachusetts, United States Compass Group Careers Full timeJob SummaryCompass Group Careers is seeking a Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Check guests in and out of the hotel, ensuring all necessary information is accurate and...
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Agent - Guest Service
3 days ago
Boston, United States Hilton Worldwide Full timeJob Description - Agent - Guest Service (HOT0AVV1) Work Locations Hilton Logan Airport One Hotel Drive Boston 02128 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest...
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Guest Services Agent
2 weeks ago
Boston, Massachusetts, United States Restaurant Associates Full timeJob Title: Guest Services AgentAt Restaurant Associates, we are seeking a skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Check guests in and out of the hotel, ensuring...
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Guest Service Agent
4 weeks ago
Boston, United States Four Seasons Hotels & Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Guest Service, Agent, Service, Hotel, Guest Room, Retail
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Americas - Guest Service Agent
2 months ago
Boston, United States Mandarin Oriental, Boston Full timeA Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...
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Guest Services Agent
2 months ago
Boston, United States HireArt Full timeHireArt is helping a global prop tech company hire a Guest Services Agent to join its fast-growing Boston team. In this role, youll assist the Operations Team in preparing new units, ensuring that existing units are perfect for the companys guests, and handling any issues or emergencies that arise (e.g. handling guest lockouts, emergency relocations, and...
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Guest Service Agent
5 months ago
Boston, United States The Envoy Hotel Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
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Guest Service Agent
5 months ago
Boston, United States The Boxer Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
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Overnight Guest Service Agent
4 weeks ago
Boston, United States Langham Hotels International Limited Full timeJob Summary . PURPOSE AND OBJECTIVES OF POSITION Provide exceptional and prompt service to ensure guests have memorable stays through anticipatory, sincere service while adhering to all Forbes, Leading Quality, Brand standards, and departmental procedures. This dual-role position requires proficiency in both Guest Service Agent and Bellperson...
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Guest Service Agent
2 months ago
Boston, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AYTS [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
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Guest Service Agent
1 week ago
Boston, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0B3IM [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
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Guest Services Agent
5 months ago
Boston, United States Stonebridge Companies Full timeCity, State: Boston, Massachusetts The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service....
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Guest Service Agent
2 months ago
Boston, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0A88A [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
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Guest Services Associate
2 weeks ago
Boston, Massachusetts, United States Highgate Hotels Full timeJob Title: Guest Services AgentAt Highgate Hotels, we are seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service...
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Guest Services Representative
2 weeks ago
Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're seeking highly motivated and service-minded individuals to join our team.The RoleWe're looking for a Guest Services Agent to welcome and register hotel guests, explain the...
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Guest Service Agent
2 months ago
Boston, United States Langham Hotels International Limited Full timeJob Summary . PURPOSE AND OBJECTIVES OF POSITION Providing an exceptional guest experience to ensure guests memorable stays through anticipatory service while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the standards and the ability to deliver anticipatory sincere...
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Guest Service Representative
4 weeks ago
Boston, Massachusetts, United States Langham Hotels International Limited Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Service Agent to join our team at Langham Hotels International Limited. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences, ensuring that every guest has a memorable stay with us.Key ResponsibilitiesProvide sincere and anticipatory service to guests,...
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Guest Service Agent
3 months ago
Boston, United States Hilton Worldwide Full timeJob Description - Guest Service Agent - Full Time - DoubleTree by Hilton Boston Downtown (HOT0A88A) Work Locations DoubleTree Boston Downtown 821 Washington Street Boston 02111 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service...
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Overnight Guest Service Ambassador
2 weeks ago
Boston, Massachusetts, United States The Langham, Boston Full timeJob SummaryThe Overnight Guest Service Agent will provide exceptional service to guests, ensuring memorable stays through anticipatory and sincere service. This role requires proficiency in both Guest Service Agent and Bellperson responsibilities, aiming to increase long-term guest loyalty and satisfaction.Key ResponsibilitiesGuest Service Agent...