Customer Success Manager
3 weeks ago
Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Würk created the cannabis industry’s very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Würk would love to meet you The Mid-Market Customer Success Manager is an integral part of the Customer Success Team. They have a book of business for which they are responsible consisting of those clients with less than 250 employees. Responsibilities Manage relationships of clients with less than 250 employees Handle any and all escalations from mid-market clients in the organization Navigate the organization on behalf of the clients Hold Quarterly Business Reviews for each of the clients in the book of business Hold weekly or biweekly phone calls with clients to ensure needs are being met Follow documented process for upsells less than $2500 Continue to provide client path for additional adoption of software offering Required Skill Sets and Experience Ability to solve complex problems Negotiation skills and ability to navigate difficult situations Proficiency with de-escalation 3 years Customer Success or Account Management experience Payroll experience is preferred What’s in it for you? FREE medical, dental, and vision plans FREE basic life insurance, short term disability, and employee assistance programs 401(k) traditional and Roth plans with Employer Match Generous PTO, bonus, and stock options $400 office equipment reimbursement $300/year fitness reimbursement Paid parental leave Paid sabbatical leave program Remote-friendly work environment Würk is an Equal Opportunity Employer. Würk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. The base salary range for this position is $65,000 to $80,000. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
San Francisco, California, United States P. A.V. E. Full timeAbout PavePave is a technology company that aims to revolutionize the world of compensation. We believe that the current system is broken and we're working to fix it. Our team is growing rapidly and we're looking for a Manager to help lead our Customer Success Team.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a...
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Customer Success Manager
6 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
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Manager, Customer Success
4 weeks ago
San Francisco, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Dealpath Full timeCustomer Success Manager Job DescriptionWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Dealpath. As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its full potential.Key Responsibilities:Interact with customers to understand their business needs...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Klarity Intelligence, Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.You will play a key role in...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Usepylon Full timeCustomer Success at PylonAt Pylon, we're building the future of B2B post-sales. Our top support and success teams use Pylon to manage their customer support across multiple channels. As a Customer Success Manager, you'll be a key player in standing up the customer success function at our company. You'll be responsible for more than just delivering customer...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks within their customer conversations. By harnessing the power of Large Language Models (LLMs), we review every customer conversation to uncover hidden insights with human-level accuracy. This empowers...
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Customer Success Manager:
3 weeks ago
San Francisco, United States Akraya Full timePrimary Skills: Product Management (Expert), Cloud Technologies (Intermediate), Customer Success (Expert), Analytical Skills (Advanced), Reporting (Expert) Contract Type: W2 Only Duration: 6+ Months Location: San Francisco, CA Pay Range: $110 - $120 Per Hour on W2 Job Summary: We are seeking an experienced Customer Success Manager to join our Enterprise Data...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States SuperAnnotate Full timeWe are seeking a seasoned Customer Success Manager to join our team at SuperAnnotate, a leading innovator in the field of artificial intelligence and large language models.The ideal candidate will have a minimum of 3 years of experience in customer success, technical account management, or client relationship management roles, with a strong background in AI...
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Customer Success Manager
2 months ago
San Francisco, United States Usepylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...
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Customer Success Manager
1 month ago
San Francisco, California, United States Guidewheel Full timeJob DescriptionGuidewheel is a mission-driven company that empowers factories to reach sustainable peak performance. Our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory, turning its real-time "heartbeat" into a connected, actively learning system. This system empowers teams to reduce lost production time, increase...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Workday Full timeAbout the TeamAt Workday, our Customer Success team plays a critical role in ensuring our customers achieve maximum value from our solutions. As a Customer Success Manager, you will be a key player in supporting our customers on their Workday journey. Your primary responsibility will be to serve as an advisor and facilitator to our customers, partnering with...
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Customer Success Manager
2 months ago
San Francisco, United States Otter.ai Full timeThis position is Hybrid (3 days a week in office) About The Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States WalkMe Full timeUnlock Customer Potential with WalkMeAt WalkMe, we're committed to empowering business leaders to achieve the promise of technology in today's digital world. As a Customer Success Manager, you'll be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers, helping them maximize value from our Digital Adoption Platform.Your Key...
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Customer Success Manager
2 months ago
San Francisco, United States Akia Full timeAkia is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do. By seamlessly integrating messaging and automation into existing workflows, Akia is the driving force behind relaxing vacations.As a Customer Success Manager, you’ll be in charge of delighting our...
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Customer Success Manager
4 months ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at a...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Darktrace Limited Full timeAbout the RoleDarktrace Limited is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of existing Darktrace customers, ensuring they gain maximum utility from their Darktrace deployment and driving growth in Annual Recurring Revenue (ARR).Key...
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Customer Success Manager
2 days ago
San Francisco, United States Etleap Full timeCustomer Success Manager San Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access...
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Customer Success Manager
3 months ago
San Francisco, United States Wiliot Full timeAbout Wiliot Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Vanta Full timeAbout the Role:As a Customer Success Manager at Vanta, you will be responsible for leading a scaled customer success team that drives customer onboarding, engagement, adoption, and health for a regional segment of customers in our rapidly expanding customer base. Your mission will be to provide best-in-class customer experiences that meet the unique needs of...