Virtual Customer Care Rep

3 weeks ago

Chantilly, United States Lennar Homes Full time

Virtual Customer Care Rep

THIS IS AN ONSITE POSITION IN CHANTILLY, VA.

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s).  Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.

  • A career with purpose.

  • A career built on making dreams come true.

  • A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

  • Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners

  • Regularly exercise sound judgment and discretion when working with homeowners and trade partners

  • Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations

  • Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250

  • Proactively remedy any trade partner scheduling, communication, or payment related issues

  • Ability to understand manufacturer recommendations for use and application of their products

  • Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits

  • Review and certify the completion of each home within their community.

  • Manage, supervise and direct all aspects of customer relations for an assigned community.

  • Conduct field meetings with trade partners, construction staff and sales staff as needed.

  • Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.

  • Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage

Requirements

  • High School Diploma or equivalent required, or equivalent work experience

  • Bachelor’s degree in related field preferred

  • Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder

  • Valid Driver’s License with good driving record

  • Valid auto insurance coverage

  • Advanced knowledge of scheduling, budgeting and document management

  • Ability to read and interpret blue prints

  • Computer literacy and proficient in MS Office products (Word and Excel)

  • Excellent follow-up, communication (written and verbal) and time management skills

Life at Lennar

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Contacts

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners

Physical & Office/Site Presence Requirements:

Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages.  Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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