Virtual Customer Care Representative

1 month ago

Chantilly, Virginia, United States Lennar Full time
Job Title: Virtual Customer Care Rep

About the Role:

We are seeking a highly skilled Virtual Customer Care Rep to join our team at Lennar. As a key member of our customer service team, you will be responsible for managing and overseeing homes under warranty in assigned communities. Your primary focus will be on promoting, facilitating, and fostering positive working relationships with customers and trade partners.

Key Responsibilities:
  • Promote and facilitate positive working relationships with Lennar customers and trade partners
  • Exercise sound judgment and discretion when working with homeowners and trade partners
  • Manage daily trade partner activities in accordance with job schedules and business partner scopes of work
  • Approve trade partner invoices upon satisfactory completion of the job
  • Remedy any trade partner scheduling, communication, or payment related issues
  • Understand manufacturer recommendations for use and application of their products
  • Supervise and/or conduct pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits
  • Review and certify the completion of each home within their community
  • Manage, supervise, and direct all aspects of customer relations for an assigned community
  • Conduct field meetings with trade partners, construction staff, and sales staff as needed
  • Be an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
  • Supervise, review, and resolve the condition of their community, including entry features, road and pond maintenance, common areas, model centers, and signage
Requirements:
  • High School Diploma or equivalent required, or equivalent work experience
  • Bachelor's degree in a related field preferred
  • Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
  • Valid Driver's License with a good driving record
  • Valid auto insurance coverage
  • Advanced knowledge of scheduling, budgeting, and document management
  • Ability to read and interpret blueprints
  • Computer literacy and proficiency in MS Office products (Word and Excel)
  • Excellent follow-up, communication (written and verbal), and time management skills
Life at Lennar:

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates. We offer a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. We also provide an Education Assistance Program, up to $30,000 in Adoption Assistance, and unique opportunities such as the Everyone's Included Day.

We believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit https://www.lennar.com/careers/benefits to view our suite of benefits.

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