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    On the Team Prepare and distribute customer care lot files, walk-thru books, and related materials to project Customer Care Representatives (CC - Rs). Receive and process homeowner service requests promptly according to established policies, includin Customer Care, Care Coordinator, Coordinator, Customer, Retail, Construction, Associate

Customer Care Representative

2 months ago

Chantilly, United States Lennar Homes Full time

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Customer Care Representative:

Lennar is seeking a Customer Care Representative to handle customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.

Responsibilities:

  • Guide Lennar Homeowners through the New Home Celebration/Orientation.
  • Meet with homeowners at their homes to view their concerns and advise if warrantable.
  • Organizes and prioritizes written lists of warrantable items to be completed.
  • Records, maintains and finalizes homeowner files for assigned communities.
  • Administers warranty cost controls by having a complete knowledge of all scopes of work.
  • Manages business partner accountability, defines warranty standards for buyers and works with Construction on the delivery of completed and “ready to move-in homes”.
  • Responsible for scheduling to make corrections and supervising work of business partners.
  • Verifies work progress and completion pf assigned business partner tasks.
  • Performs quality control inspections before walk-through.
  • Schedules worksite appointments as needed.
  • Assigns accountability for expenses/back charges as based on detailed inspection of work and compliance with policies and procedures.
  • Able to investigate, detect and resolve warrantable concerns.

Qualifications:

  • High school diploma or equivalent
  • Customer service or construction experience preferred
  • Superior verbal communication skills
  • Strong ability to multi-task
  • Outgoing, professional demeanor with the ability to establish and maintain effective relationships
  • Basic computer skills
  • Customer Service training preferred/will also train as needed

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Life at Lennar

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:

  • Health Insurance - Medical, Dental & Vision
  • Vacation – 3 weeks of vacation per year to start
  • Holidays, Sick Leave, & Personal Days
  • 401(k) Savings Plan with company match
  • Paid Maternity & Bonding Leave
  • New Hire Referral Bonus Program
  • Product Purchase Discount for Associates
  • Associate Assistance Plan
  • Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you. 
  • And More



Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.