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Virtual Customer Care Representative

2 months ago

Chantilly, Virginia, United States Lennar Homes Full time
About the Role

We are seeking a highly skilled and experienced Virtual Customer Care Representative to join our team at Lennar Homes. As a key member of our customer service team, you will be responsible for managing and overseeing homes under warranty in assigned communities, promoting positive working relationships with customers and trade partners, and ensuring exceptional customer service.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with customers, responding to their inquiries and concerns in a timely and professional manner.
  • Trade Partner Management: Coordinate and supervise the work of Lennar trade partners, ensuring that all work is completed to the highest standards and within agreed-upon timelines.
  • Community Management: Manage, supervise, and direct all aspects of customer relations for assigned communities, including conducting field meetings with trade partners, construction staff, and sales staff as needed.
  • Quality Control: Review and certify the completion of each home within their community, ensuring that all work meets Lennar's quality standards.
  • Communication: Develop and maintain effective communication with customers, trade partners, and internal stakeholders, ensuring that all parties are informed and up-to-date on project progress and any issues that may arise.
Requirements
  • Education: High School Diploma or equivalent required, or equivalent work experience.
  • Experience: Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder.
  • Skills: Advanced knowledge of scheduling, budgeting, and document management, as well as excellent follow-up, communication, and time management skills.
  • Certifications: Valid Driver's License with good driving record and valid auto insurance coverage.
About Lennar Homes

Lennar Homes is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. We are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth.

We believe in investing in our Associates, empowering them to thrive both personally and professionally. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Lennar Homes.