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Customer Service Specialist
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Cincinnati, United States Level Up Campaigns Full timeCustomer Success Specialist – Cincinnati, OH.Our team is looking for a dynamic and excited candidate to join our Customer Success team. You will serve as the first point of contact for inquiries, concerns, and support related to our products/services. The primary goal of this role is to ensure a positive customer experience, resolve issues efficiently,...
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Customer Service Specialist
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Cincinnati, United States Modern Builders Supply Full timeAre you looking for a rewarding career opportunity with significant growth potential? Join Team MBS - a progressive Midwest Building Products Distributor! As a family owned and operated business, Modern Builders Supply (MBS) distributes name brand roofing, siding, windows and doors, kitchens, decking and so much more. Twenty-seven locations and nearly...
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Customer Service Specialist
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Customer Service Specialist
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Customer Service Specialist
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Cincinnati, Ohio, United States Michelman Full time{"title": "Customer Account Specialist", "content": "Job SummaryWe are seeking a highly skilled Customer Account Specialist to join our Customer Service team at our headquarters in Cincinnati, OH. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and collaborating...
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Customer service Specialist
2 months ago
Customer Support Specialist We are seeking a Customer Support Specialist to join our growing marketing team in Cincinnati, OH. In this role, you will be the first point of contact for our clients and provide excellent customer service and technical support. Responsibilities Field incoming calls, emails, and chat messages from clients regarding questions, issues, complaints, etc. related to our products/services Troubleshoot technical problems and provide solutions in a timely, professional manner Log and track support tickets through resolution using our CRM system Assist clients with placing orders, payments, account changes, and other requests Escalate complex issues to the appropriate internal team when needed Suggest product/service improvements based on client feedback Contribute to our knowledge base with help articles, FAQs, and training materials Requirements 1-2+ years experience in customer service or technical support role Excellent verbal and written communication skills Strong technical aptitude and ability to troubleshoot software issues Proficiency with CRM platforms and help desk software Patient, friendly demeanor and ability to diffuse tense situations Availability to work some evenings and weekends as needed We provide competitive pay, great benefits, and room for advancement. Our team values collaboration and continuous improvement. If you are dedicated to providing 5-star service that delights our clients, we want to hear from you Please email your resume and cover letter to get started #J-18808-Ljbffr