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Bilingual Customer Experience Specialist
2 months ago
LHH Recruitment Solutions is seeking a dynamic and customer-centric individual to join our client's team as a Bilingual Customer Experience Specialist. As a vital member of our customer service department, you will be responsible for delivering exceptional service to our diverse clientele. This is a great opportunity to grow and gain new skills with a reputable organization that embraces teamwork and employee well-being Key Responsibilities: Respond promptly and courteously to customer inquiries via phone, email, and chat channels Provide accurate information regarding products, services, and company policies Assist customers in resolving issues, escalating complex cases as needed Act as a liaison between customers and internal departments to ensure efficient problem resolution Identify trends in customer feedback and collaborate with the team to implement improvements Contribute to maintaining a positive and professional image of the company through every interaction Uphold high standards of service excellence while meeting performance metrics Qualifications: Fluency in both English and Spanish Excellent communication and interpersonal skills Strong problem-solving abilities Previous customer service experience preferred Intermediate in MS Office Suite Working Hours: Monday-Friday 40 hours per week 8:00am-5:00pm or 7:00am-4:00pm PST Details: Onsite Contract-to-hire role Located in La Mesa, San Diego Compensation $20.00-$22.00 per hour DOE Opportunity for advancement and pay increase If you have the qualifications above and are interested in this opportunity, then please apply now. We are conducting interviews as soon as possible. Pay Details: $20.00 to $22.00 per hour Search managed by: Ciara Norton Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Candidate Privacy Information Statement . #J-18808-Ljbffr
