Customer Experience Specialist
3 days ago
Lane Bryant is a leading plus-size fashion brand that has been empowering women for over 120 years. Our mission is to provide high-quality clothing that makes women feel confident and beautiful. We believe in the power of fashion to transform lives and create a sense of community among our customers and associates.
About the RoleWe are seeking a Customer Specialist to join our team at our Richmond, VA store. As a Customer Specialist, you will be responsible for providing exceptional customer service and creating a welcoming shopping experience for our customers. You will work closely with our store team to support an inclusive store environment and promote our brand values.
The Impact You Can Have- Welcome and engage with customers to understand their needs and support their shopping experiences.
- Share your knowledge of our products and services with customers to outfit and inspire them.
- Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
- Promote in-store events and company programs that support the brand.
- Contribute to the store's success by maintaining the highest brand and execution standards.
- Support an inclusive and welcoming store environment for customers and associates.
- Prior retail experience or customer-focused experience.
- Passion for styling and love of working with people.
- Flexible availability - including evenings, weekends, and holidays.
- Ability to read, write, and communicate in English.
- Proficient with technology, including an ability to operate store systems accurately.
- Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other KnitWell Group brands.
- Support for your individual development plus opportunity for growth within our family of brands.
- A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.
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