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Customer Experience Specialist
1 month ago
At Living Spaces, we're seeking a skilled Customer Experience Specialist to join our team. As a Guest Services Representative II, you will provide exceptional support to customers with warranty or custom order questions. Your expertise will be invaluable in resolving issues and ensuring customer satisfaction.
Key Responsibilities:
- Serve as a subject matter expert and problem solver, researching issues and contacting guests with resolutions and next steps.
- Take ownership of escalated guests and ensure any issues are fully resolved.
- Research specific accounts and interactions to identify knowledge or process gaps.
- Capture accurate notes to summarize interactions on guest accounts.
- Address guest needs using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies.
- Coach and mentor agents in the moment on company processes and procedures.
- Communicate work status and trends to leadership.
- Model the Living Spaces Culture.
- Consistently meet/exceed key metrics.
- Participate in ongoing trainings.
Requirements:
- High school diploma or general education degree (GED). 3 years of related experience in a call center or customer service. Work experience at Living Spaces is a plus.
- Proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with AX, Genesys Cloud, and MS Dynamics is a plus.
Benefits:
- Medical
- Dental
- Vision
- 401(k) (full and part time eligible)
- Vacation
- Sick Time
- Flex Spending Account
- Employee Assistance Program
Living Spaces is an Equal Opportunity Employer and participates in E-Verify.
