Front Desk Hospitality Agent

2 months ago

Seattle, United States Sonder Holdings, Inc. Full time

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don't happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That's what you'll own.

Life At Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle "Extend Hospitality to All." This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you

The Opportunity:

  • Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
  • Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  • Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
  • Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required
  • Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
  • In markets where applicable you will also be required to; set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP
Who We Look For:
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  • Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
  • Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
  • Proficiency in languages other than English is an asset.
  • This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
  • This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations).
Hourly Pay: $23.00 plus benefits & perks

#LI-Onsite

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
  • Corporate Responsibility & Sustainability
  • Data Privacy Policy
  • Blog: Sonder Stories
  • Instagram: @sonderstays


Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.

  • Front Desk Agent

    5 days ago

    Seattle, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Crowne Plaza Seattle [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    3 months ago

    Seattle, United States Mayflower Park Hotel Full time

    Front Desk Agent Needed Are you looking for a flexible and rewarding opportunity in the hospitality industry? The historic Mayflower Park Hotel is seeking a full-time Front Desk Agent to join our team. If you're ready to join a fun, dynamic team and contribute to creating memorable experiences for our guests, we'd love to hear from you! To apply, please...

  • Front Desk Representative

    3 weeks ago

    Seattle, Washington, United States Spire Hospitality Full time

    Job OverviewWe are seeking a highly motivated and friendly Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be responsible for warmly welcoming our guests and providing exceptional service throughout their stay.About the RoleThis is an exciting opportunity to grow your hospitality career with a reputable management...

  • Front Desk Hospitality Representative

    3 weeks ago

    Seattle, Washington, United States Sonder Holdings, Inc. Full time

    At Sonder Holdings, Inc., we are revolutionizing the hospitality industry and seeking a talented individual to join our team as a Front Desk Hospitality Agent. With a competitive hourly rate of $23.00 plus benefits and perks, this role offers an exciting opportunity for those passionate about delivering exceptional guest experiences. The ideal candidate will...

  • Hospitality Front Office Agent

    3 weeks ago

    Seattle, Washington, United States Lodging Dynamics Full time

    About the PositionWe are looking for a skilled and enthusiastic Front Desk Agent to join our team at Lodging Dynamics Hospitality Group. As a front desk agent, you will be responsible for providing excellent customer service to our guests, ensuring a smooth and enjoyable stay with us.Key Responsibilities:Register and check-out guests efficiently, handling...

  • Front Desk Agent

    6 days ago

    Seattle, Washington, United States Extended Stay Full time

    **Job Overview**We are seeking a Front Desk Agent to join our team at Extended Stay. This role involves assisting guests at all times and responding to their requests with diligent follow through.In this position, you will assist and provide reasonable accommodations in response to guest requests, process reservations, registration, payment, and departures...

  • Front Desk Agent

    4 weeks ago

    Seattle, United States Choice Hotels Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Front Desk Agent

    7 months ago

    Seattle, United States AccorHotel Full time

    Company Description Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description Be part of a legacy of...

  • Front Desk Agent

    7 months ago

    Seattle, United States Choice Hotels Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Front Desk Associate

    1 month ago

    Seattle, Washington, United States Mayflower Park Hotel Full time

    Front Desk Agent RoleOverviewThe Mayflower Park Hotel is seeking a full-time Front Desk Agent to join our dynamic team. As a Front Desk Agent, you will be responsible for warmly welcoming guests and facilitating smooth check-ins and check-outs. You will handle phone calls, emails, and guest inquiries promptly and courteously. This role requires excellent...

  • Front Desk Agent

    7 days ago

    Seattle, United States AccorHotel Full time

    Company Description Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description Be part of a legacy of...

  • Front Desk Associate

    7 days ago

    Seattle, Washington, United States BMI Hospitality Management Full time

    **Job Summary:**We are seeking a highly motivated and organized individual to join our team as a Front Desk Associate. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that all guests have a memorable stay with us.About BMI Hospitality Management:BMI Hospitality Management is a leading...

  • Front Desk Agent

    8 months ago

    Seattle, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Hotel, Agent, Front Desk, Guest Service, Hospitality, Processing

  • Front Desk Agent

    4 weeks ago

    Seattle, United States Lodging Dynamics Full time

    The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering. What you will be doing: Welcome and register guests expeditiously, provide information to guests as...

  • Hotel Front Desk Supervisor

    7 days ago

    Seattle, Washington, United States BMI Hospitality Management Full time

    Job Overview:BMI Hospitality Management is seeking a motivated and experienced Guest Service Manager to join our team at the Holiday Inn Express & Suites Seattle - SeaTac Airport. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences while ensuring seamless hotel operations.About the Role:The ideal...

  • Front Desk Professional

    7 days ago

    Seattle, Washington, United States Mayflower Park Hotel Inc. Full time

    Are you looking for a career in the hospitality industry that offers flexibility and rewards? The Mayflower Park Hotel Inc. is seeking a Front Desk Agent to join our team.We are committed to providing exceptional customer service to our guests, and we need someone with excellent interpersonal skills to help us achieve this goal.The ideal candidate will be...

  • Hotel Front Desk Coordinator

    3 weeks ago

    Seattle, Washington, United States Residence Inn Tukwila Full time

    Job Description:The Residence Inn Tukwila is seeking a highly skilled and customer-focused individual to join our team as a Front Desk Agent. As a key member of our front office operations, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience.Key Responsibilities:Assist guests with...

  • Front Desk Associate

    3 weeks ago

    Seattle, Washington, United States Choice Hotels Full time

    OverviewChoice Hotels International, a leading lodging franchisor, offers a unique opportunity for a Front Desk Agent to join their team. With over 7,400 hotels in 45 countries, Choice Hotels provides a wide range of opportunities for growth and development.CompensationThe estimated salary for this role is $20.00 per hour, with the potential for growth into...

  • Front Desk Agent

    3 months ago

    Seattle, United States Residence Inn Tukwila Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent Concierge Associate

    7 days ago

    Seattle, Washington, United States Extended Stay Full time

    About the JobExtended Stay invites applications from enthusiastic and dedicated professionals seeking a challenging role in Guest Services. As a Front Desk Agent Concierge Associate, you will form lasting connections with our guests, fostering a welcoming atmosphere throughout their stay. In this critical function, you will respond promptly to guest...