Strategic Account Manager
2 weeks ago
WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream.
The Strategic Account Manager fosters and maintains relationships with new and existing business accounts by delivering excellent account management, providing innovative solutions to solve unique business needs, and identifying service enhancements for customers that increases customer loyalty, retains long-term business, and provides opportunities for increased sales growth. This position is responsible for a book of business nationwide.
Principal/Essential Duties & Responsibilities
Maintains positive client relationships with key decision makers and manages pricing, service changes and contract renewal and negotiation process to deliver maximized value for the customer and profitability for WIN Waste Innovations.
Effectively communicates and exchanges account information between all WIN Waste Innovations operating entities.
Provides primary point of contact for customer and collaborates with client services team to ensure all inquiries and requests are resolved and customer satisfaction goals are achieved.
Develops and executes a strategic plan and implements innovative new solutions to maximize the customers value to customer and WIN Waste Innovations.
Provides opportunities to implement continuous improvements to customer programs and identifies cross selling opportunities for other WIN Waste Innovations lines of business.
Conducts business reviews with customers to develop insights on WIN Waste Innovations programs and track continuous improvement efforts to create new and value-added programs to meet customer needs.
Cultivates and maintains pipeline of new business opportunities that contribute to company's long-term business growth strategies.
Analyzes account activities and business development performance within the customer relationship management (CRM) system and makes recommendations based on data results.
Fosters collaborative relationships company-wide to identify innovative solutions to customer business needs and ensure the delivery of comprehensive services to customers.
Communicates monthly profit and loss (P&L) impacts by customer account according to budgeting and forecasting projections.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Experience
The successful candidate will have a bachelor's degree or equivalent experience with a minimum of 3 years' experience in successful selling complex accounts and a history of succeeding in collaborative work environments. Relevant sales certifications and experience in environmental and/or sustainability industry is preferred.
Strong interpersonal, selling, and negotiation skills along with excellent verbal, written, analytical and formal presentation skills are required. Demonstrated track record of sales success with the ability to qualify, develop, and manage business opportunities is key. Demonstrated proficiency with Microsoft Office applications is required.
Minimum Qualifications
In order to fulfill the performance objectives of this position, the successful Senior Manager Strategic Accounts must perform essential duties satisfactorily. The requirements below represent the knowledge, skill and/or ability required by this position. WIN will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. The candidate must:
Demonstrate the ability to successfully market to large accounts.
Demonstrate excellent written and oral communication and problem-solving skills.
Demonstrate organizational, administrative, telephone and follow-up skills.
Have demonstrated leadership and teamwork.
Exhibit proficient skills in the use of Word, Excel and PowerPoint and WTI information systems (i.e. Salesforce, TRUX, Pricing Tools, etc.).
At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Company match on 401K, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
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