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Customer Service

3 months ago

Blacksburg, United States BCforward Full time

Customer Service

BCforward is currently seeking a highly motivated Customer Service in Blacksburg, VA 24060

Position Title: [Customer Service]

Location: [Blacksburg, VA 24060]

Anticipated Start Date: [ASAP]

Expected Duration: [12+ Months with a high possibility to extend]

Job Type: [FULL TIME, CONTRACT, ON-SITE]

Pay rate: $18.00 /hr W2.

Requirements:

  • Customer Service
  • Customer Support
  • CRM
  • LN
Job Description:
  • Interface with various company and field sales personnel.
  • Evaluate and respond to customer and/or field sales representatives' requests for information, etc.
  • Receive in RFQ from customer or field sales, initiate internal engineering reviews, obtain pricing from accounting, generate and submit quotations, including all supporting documentation.
  • Receive and maintain customer purchase orders and translate into company sales orders.
  • Coordinate with Contract Administration on issues related to contract terms, conditions, licenses, and certification.
  • Update internal software records in (LN, CRM) as required.
  • Attend schedule/production meetings.
  • Some travel may be required
  • Excellent written, verbal, interpersonal and organizational skills
  • Strong attention to detail
  • Ability to work within a team oriented approach
  • Ability to work in a high-paced multi-tasking environment
  • Personal computer experience with working knowledge of word processing, database, and enterprise information systems software as require.
  • Should be proficient with Microsoft Office suite
Required Skills:

  • Customer Service
  • Customer Support
  • CRM
  • LN


Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 223201 when responding to this ad.