Customer Service Associate

7 days ago


Blacksburg, Virginia, United States Commonwealth of Virginia Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Patron Services Part-Time Moss. As a Patron Services Representative, you will be responsible for providing exceptional customer service and support to patrons at the Moss Arts Center.

Key Responsibilities

  • Provide excellent customer service to patrons, responding to their inquiries and resolving issues in a timely and professional manner.
  • Assist patrons with special accommodation needs, ensuring their experience is enjoyable and accessible.
  • Process ticket sales, ticket distribution, and ticket scanning according to established procedures.
  • Conduct box office and/or theater opening and closing procedures as directed.
  • Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed.
  • Process cash, checks, and credit cards in accordance with departmental and university procedures.
  • Maintain confidentiality regarding patron transactions and interactions.
  • Assist with patron emergencies and building evacuations as needed.
  • Monitor patron movement and displays to minimize risk to persons and property.

Requirements

  • Customer service experience.
  • Experience working as part of a team.
  • Proven record of punctuality.
  • Willingness and ability to work evening and weekend hours.
  • Strong customer service and communication skills.
  • Strong computer skills.

Preferred Qualifications

  • Performing arts theater experience.
  • Experience using automated ticketing systems.

Working Conditions

This is a part-time position, working variable hours, including evenings and weekends. The successful candidate will be required to have a criminal conviction check.



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