Customer Service Associate
7 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Patron Services Part-Time Moss. As a Patron Services Representative, you will be responsible for providing exceptional customer service and support to patrons at the Moss Arts Center.
Key Responsibilities
- Provide excellent customer service to patrons, responding to their inquiries and resolving issues in a timely and professional manner.
- Assist patrons with special accommodation needs, ensuring their experience is enjoyable and accessible.
- Process ticket sales, ticket distribution, and ticket scanning according to established procedures.
- Conduct box office and/or theater opening and closing procedures as directed.
- Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed.
- Process cash, checks, and credit cards in accordance with departmental and university procedures.
- Maintain confidentiality regarding patron transactions and interactions.
- Assist with patron emergencies and building evacuations as needed.
- Monitor patron movement and displays to minimize risk to persons and property.
Requirements
- Customer service experience.
- Experience working as part of a team.
- Proven record of punctuality.
- Willingness and ability to work evening and weekend hours.
- Strong customer service and communication skills.
- Strong computer skills.
Preferred Qualifications
- Performing arts theater experience.
- Experience using automated ticketing systems.
Working Conditions
This is a part-time position, working variable hours, including evenings and weekends. The successful candidate will be required to have a criminal conviction check.
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