Technical Customer Service Representative

2 days ago


Blacksburg, Virginia, United States Apex Innovations Full time
Empowering the Energy Transition

We are a leading innovator in the clean energy sector, dedicated to making a positive impact on climate change. Our team is passionate about developing new technologies and business models that enable people to become independent of fossil fuels and conventional energy suppliers.

We are seeking a highly skilled Technical Customer Service Representative to join our team in Blacksburg. As a key member of our customer support team, you will play a critical role in ensuring a smooth service process and generating high customer satisfaction.

Your key responsibilities will include:

  • Providing technical support to our installation partners and customers via phone and email
  • Ensuring a seamless service experience and meeting customer expectations
  • Analyzing error reports and providing solutions according to defined processes
  • Handling administrative tasks, such as entering customer data into our database

If you are passionate about clean energy and customer satisfaction, we encourage you to apply for this exciting opportunity.



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