Parking Customer Service Agent

6 months ago

Blacksburg, United States Commonwealth of Virginia Full time

Job Duties

Cashier/Customer Service (70%)
• Responsible for the sale and reconciliation of faculty, staff, and student parking permits while maintaining strict accountability of the funds generated.
• Responsible for selling and processing special group permits such as Retiree, bicycle, BBW, Carpool, Temporary Medical Disability, Special Use, New Employee, Turf, and Visitor Parking permits.
• Balances daily permit sales and permit inventory, comparing cash, check, Amex, Discover, Visa, MasterCard, Hokie Passport, and Checks with Flex daily balance/reconciliation report.
• Reconciles cashier/permit reports and prepare daily deposit report in compliance with VT policies and procedures.
• Provide walk-in service to university visitors and guests and provides them with maps, guides, etc., and direct the guests to the appropriate lot(s) for parking.
• Processes returned parking permits and put them on a form after marking them returned in FLEX.
• Each cashier will file their own forms upon completion of daily reconciliation for each day with session ID on the forms.
• Seeks cashier supervisor or authorized personnel for cashier overrides and receipt reversals as needed.
• Ensures proper permits are issued to individuals who participate in specialty programs.
• Verifies this information from lists obtained by the department (Hill Crest, 30 YR employees, Retirees, Rescue Squad members, Summer Programs, etc.) Checks registration of vehicles on Flex and or verifies information using DMV.
• Processes parking citations in the Flex database system.
• Verifies that citation is attached to the correct customer.
• This log will need to be included with the daily reconciliation report and checked the following day.
• Verifies class schedules and employment using the Banner System.
• Responsible for petty cash.
• Cash should be stocked as needed, and requests go to Supervisor if change is needed.
• Ensure all money in the drawer is locked in the drawer/bag in accordance with VT policies and procedures.
• Removes academic holds using Banner.
• Process third-party charges for VBC permits when requested by the customer.
• Process all CAP permits (Bike Bus and Walk permits and Carpool Permits) and verify customer eligibility.
• Accepts appeals for parking citations and explains the appeals process to appellants.
• Provides parking services support to employees, students, and visitors, while maintaining a friendly and professional attitude.

Inventory Control (15%)
• Will be subject to occasional audit with regard to permits on hand versus permits allocated by Parking Accounts Receivable Supervisor.
• Reports any permit discrepancies to supervisor.
• Maintain accurate requests to have permits allocated when inventory is running low; verify permits allocated versus permits received upon receipt.
• Verifies Permits sold in the Flex Database System match the Daily Permit Inventory Report.
• Monitors inventory on all permits, parking forms, and supplies.
• Ensures information is entered into the inventory control log.

Telephone Receptionist (10%)
• Serve as phone receptionist as assigned.
• Answers the primary multiline phone system with Parking and Transportation.
• Directs Calls to appropriate personnel.
• Will process Visitor parking permit requests when covering phone receptionist position and email customer when permits are ready for pickup.
• File Request after pickup.
• Provides general information to customers on parking processes, policies, and procedures.
• Will train and serve as backup/Receptionist.
• Required to work special events for Moss Center at the North End Garage.
• This may include working overtime, including nights and weekends.
• Maintaining proper cash handling in accordance with university and department policy.
• This includes reconciling parking fees and completing necessary paperwork for deposit.

Other Duties (5%)
• Maintains clean work area and any department demands as management requires.
• Processes returned mail and investigates the address to get billing delivered properly.
• Ensures Identity Finder is run monthly and verification is given to authorized personnel.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight , a , a college, , and . The university has a significant presence across Virginia, including the in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous and . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.If you are an individual with a disability and desire an accommodation, please contact April Williams at

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