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Customer Service Representative

2 months ago

Blacksburg, Virginia, United States Caliber Collision Centers Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant at Caliber Collision Centers. As a key member of our service center team, you will be responsible for providing exceptional customer service and support to our internal and external customers.

Key Responsibilities
  • Provide personable and friendly customer service to internal and external customers
  • Assist customers with inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance knowledge and skills
Requirements
  • 2+ years of customer-facing experience; sales experience a plus
  • Valid driver's license and eligibility for company insurance coverage
  • Ability to pass pre-employment screenings, including background and MVR checks
Preferred Qualifications
  • Passion for learning the collision industry
  • Ability to understand instructions and adapt to a fast-paced environment
  • Strong communication and interpersonal skills
What We Offer
  • Industry comparable pay and paid weekly
  • Paid vacation and holidays, with accrual starting from day one
  • Career growth opportunities and a commitment to promoting from within
  • A comprehensive benefits package, including medical, dental, and vision coverage