Senior Customer Success Manager

2 months ago

Little Ferry, United States E.ON Full time

Work with the industry leader At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management, or EPM as we like to call it, identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states, we drive unprecedented adherence to care pathways, so that more patients are seen and more survive. When patients win, healthcare systems win - both clinically and financially. As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national-scale IDN’s. We have a unique and dynamic team that is focused on results, and employment opportunities both local to our Denver office, and remote based. What You Will Do We are seeking an experienced, highly motivated Senior Client Success Manager (“Sr. CSM”) to join our team. As a Sr. CSM, you bring a playbook for best practice customer success engagement and drive adoption of Eon programs and services. The Sr. CSM is the account owner for a pool of strategic clients and is responsible for effective program utilization and value management, ultimately driving high engagement with program outcomes. You possess and demonstrate in-depth knowledge in areas of healthcare, technology, and/or education as evidenced by experience. Through close partnership with Eon’s clients, the Sr. CSM advises on how Eon can support clinical workflows and drive ROI, ultimately strengthening and growing Eon’s relationship with client organizations. Responsibilities Serve as the overall Client Success owner and central point of contact from Eon for a designated pool of clients using Eon’s programs, responsible for driving utilization and documenting measurable outcomes. Develop, manage, and maintain excellent relationships with end-users, administrators, and other key client contacts; Monitor client satisfaction and goals by facilitating regular project status meetings with appropriate representatives. Responsible for scheduling, setting the agenda, and ensuring appropriate attendance at client meetings. Identify and coordinate with all internal players and collate information from various Eon stakeholders in advance of client meetings. Be knowledgeable and conversant about the client's current relationship with Eon. Maintain an understanding of full contract terms for each client relative to term, programs, and scope. Ensure a positive brand experience for all existing customers while focusing on reducing the possibility of customer churn and supporting Eon’s expansion goals. Deliver and support a strong initial and ongoing training program for assigned clients Become a subject matter expert on our products; be able to perform and teach problem-solving. Collaboration with Account Management for account growth to identify and pursue qualifying up-sell and cross-sell opportunities. Collaboration with Implementation to drive clinical adoption Collaboration with Sales to lead product demonstrations and be a source of clinical knowledge and integration of clinical/technical workflows into Eon products. Collaboration with Support to act as a point of escalation and to advocate for customers. Partner with support to oversee and ensure prompt resolution of operational and technical issues or complaints. Collaboration with Product to voice customer wants, needs, and desires and help prioritize future releases. Identify client-associated risks and provide actions or solutions. Represent the interests and desires of the customers throughout Eon. Drive customer advocacy in the form of references, referrals, and case studies. Develop and review Metrics to have an understanding of the health of our clients and adoption of Eon’s products. Monitor and analyze customer usage data, engagement metrics, and performance indicators to identify trends, patterns, and areas for improvement. Qualifications Bachelor’s Degree preferred or an equivalent combination of education and relevant work experience required. 7+ years of proven experience in client success, account management, or customer relationship management within the healthcare industry. Ability to interact comfortably with clinicians Able to collaborate across the organization and with external stakeholders Excellent written and verbal communication skills Sincere interest in helping people Strong organizational skills - ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service. Good knowledge of word processing, spreadsheet, and presentation computer programs Self-motivated, self-directed with limited guidance and independent thinking as well as an effective team player. Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view Very effective interpersonal skills including motivating, mentoring, coaching, collaborating, and team-building “So what’s in it for me,” you ask? We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you’ll enjoy: Competitive salary Health insurance Referral bonuses Unlimited Paid Time Off Paid Maternity and Paternity leave Professional development and career growth opportunities Awesome team members Check us out at eonhealth.com If we still have your attention, don't delay, send us your resume. EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity, and we are committed to creating an inclusive environment for all team members.

#J-18808-Ljbffr

  • Senior Customer Success Manager

    5 days ago

    Little Ferry, New Jersey, United States Siteline Inc Full time

    Senior Customer Success Manager at Siteline IncJoin Siteline Inc as a Senior Customer Success Manager, where you will play a pivotal role in enhancing customer satisfaction and driving retention. This position offers the chance to influence key strategies and implement effective processes for growth.Key Responsibilities:Oversee the Customer Success team,...

  • Senior Customer Success Manager

    3 weeks ago

    Little Ferry, United States Trellix Full time

    Job Title: Senior Customer Success Manager Role Overview: The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer-centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix solutions and...

  • Senior Manager, Customer Success Operations

    2 months ago

    Little Ferry, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf operates as a choice-based office model. Choose to work in the office, connect...

  • Customer Success Manager

    3 months ago

    Little Ferry, United States Altrata Full time

    The Client Success Manager is a core member of Altrata’s global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous Improvement, and deliver outstanding customer experience to our clients. We are looking for an energetic and passionate Client...

  • Customer Success Manager

    3 weeks ago

    Little Ferry, United States Altrata Full time

    The Client Success Manager is a core member of Altrata’s global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and deliver outstanding customer experience to our clients. We are looking for an energetic and passionate Client...

  • Customer Success Manager

    2 months ago

    Little Ferry, United States GEMÜ Full time

    The Team & Role Gem puts the customer at the center of everything we do. Our Customer Success team is the secret to making that a reality. The Customer Success team is passionate about helping recruiters become more efficient, and are the driving force for the organizational change that helps our customers realize the full potential of Gem. The Customer...

  • Customer Success Manager

    1 month ago

    Little Ferry, United States Offered.ai Full time

    Offered.ai is helping RealPage, Inc. find great candidates. Click the 'Apply' button to submit your application and learn more about RealPage, Inc. and the role. Summary The Strategic Customer Success Manager is accountable for driving lifetime value for our most strategic customers. This will be achieved through developing deep relationships and trust with...

  • Customer Success Manager

    2 months ago

    Little Ferry, United States Salt Security Full time

    At Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including solving a diverse set of challenges, quickly seeing the results of your work, and making a substantial impact on our customers and company. Want to make a big difference from day...

  • Customer Success Manager

    3 months ago

    Little Ferry, United States Further Full time

    About FURTHER FURTHER is the leading AI-powered customer acquisition platform for senior care and healthcare organizations. Our digital experience platform and sales automation solutions make it easier for consumers to buy and easier for sales teams to sell, increasing conversion rates and driving incremental revenue for our clients. FURTHER is the only data...

  • Customer Success Manager, SMB

    1 month ago

    Little Rock, United States Customer Labs Full time

    Job Description We’re looking for a Customer Success Manager to build, retain, and grow our emerging client base. In this role, you’ll work closely with Procore’s Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and...

  • Customer Success Manager

    3 weeks ago

    Little Ferry, United States Philips Full time

    Job Title Customer Success Manager Job Description The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, respond to changing customer expectations, develop new opportunities, and deliver world-class customer experiences. This role ensures end-to-end orchestration of the customer success...

  • Customer Success Manager

    2 months ago

    Little Ferry, United States Philips Full time

    Job Title Customer Success Manager Job Description The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, responds to changing customer expectations, develops new opportunities an delivery world class customer experiences. This role ensures end to end orchestration of the customer success...

  • Customer Success Manager

    3 months ago

    Little Ferry, United States ForeScout Technologies Full time

    Description Who We Are We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government...

  • Customer Success Manager

    3 weeks ago

    Little Ferry, United States ForeScout Technologies Full time

    Description Who We Are We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government...

  • Sr. Customer Success Manager

    2 months ago

    Little Ferry, United States IMPEL Full time

    Job Summary As the Senior Customer Success Manager, you will act as the main point of contact for existing customers. You will be responsible for managing your client relationships, retention, and growth strategies across your entire portfolio. You will be responsible for developing strong relationships with accounts by sharing performance metrics and...

  • Senior Customer Success Strategist

    5 days ago

    Little Ferry, New Jersey, United States EnergyHub Full time

    About EnergyHub: EnergyHub is at the forefront of the smart energy revolution, empowering utilities and their customers to build a sustainable energy future. Our innovative platform enables consumers to transform their smart devices into virtual power plants, enhancing grid stability and promoting the use of renewable energy sources.Role Overview: As a...

  • Senior Customer Success Manager for Enterprise Clients

    5 days ago

    Little Ferry, New Jersey, United States Persefoni Full time

    Position: Customer Success ManagerCompany Overview: Persefoni stands at the forefront of the climate technology sector, committed to empowering organizations to become environmentally responsible and proactive.Our Vision: Equip organizations to assess, interpret, and diminish their Corporate Carbon Footprint through a comprehensive platform.Core...

  • Senior Customer Success Manager

    1 month ago

    Little Ferry, United States Swooped Full time

    About Our Client The hiring company aims to change lives, businesses, and nations through radical talent transformation in digital technologies. They offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and...

  • Product Customer Success Manager

    2 months ago

    Little Ferry, United States Swooped Full time

    About Our Client Our client develops software solutions utilized by a wide range of global businesses to enhance customer experiences, combat financial crime, and ensure public safety. With a strong reputation for innovation in AI, cloud computing, and digital technologies, they maintain a global presence across various countries. They are committed to...

  • Senior Customer Success Strategist

    5 days ago

    Little Ferry, New Jersey, United States Persefoni Full time

    Position OverviewAs a pivotal member of our team, you will take on the role of a Customer Success Manager, dedicated to steering our clients through their journey towards environmental sustainability.Company IntroductionAt Persefoni, our mission is to empower organizations to become climate-conscious and proactive through the world's leading climate software...