Customer Success Manager, SMB

1 month ago

Little Rock, United States Customer Labs Full time

Job Description We’re looking for a Customer Success Manager to build, retain, and grow our emerging client base. In this role, you’ll work closely with Procore’s Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives. As a successful Customer Success Manager , you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership. This position will report to the Manager, Customer Success, and will be based in Dublin, Ireland. We’re looking for someone to join our team immediately. What you’ll do: Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk Develop and execute on-account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clients Build trust and create meaningful relationships among champions and key executives within each account Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives Identify and forecast risk as well as growth opportunities within portfolio Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors This position requires 15-20% travel to Procore offices, client sites, and more What we’re looking for: Bachelor’s degree is preferred or equivalent work experience 1+ years of account management experience, preferably in a Saas environment Ability to read, speak, and write in English Strong empathy for customers and passion for revenue and growth Deep understanding of value drivers in recurring revenue business models Innovative, persuasive, creative, and have a genuine curiosity about their clients’ business Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change Someone who works well within a team environment Additional Information Perks & Benefits You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: Health: P rivate medical insurance for yourself and immediate family with no excess payments Life and income protection insurance Quarterly wellness stipend Wealth: Company pension plan Employee stock purchase plan Leisure: 25 days of paid holidays per year (in addition to public and company holidays) Enrichment: Employee learning and development programmes, and friends and family events About Us Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, civil status, family status, sexual orientation, religion, age, disability, race, traveller community, or any other classification protected by law. If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community . #J-18808-Ljbffr

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