Client Services Manager

2 weeks ago

Salt Lake City, United States Peak Support Full time

Description: Responsible for the day-to-day account management for multiple routine/moderately complex client accounts. Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients. Primarily focused on delivering exceptional service to all clients. Solves common issues and identifies client concerns/opportunities and drives solutions with limited guidance. Essential Duties & Responsibilities: Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common challenges. Develops client trust and confidence. Renews own accounts of low to moderate complexity with limited assistance. Organizes and leads effective group meetings on behalf of the client. Facilitates discussions effectively, selling value of services. Perceived as critical link between client, and operations. Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics. Obtains data through internal tools and analyzes to identify trends and meaningful information for clients. Executes and presents analysis results proficiently. Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed. Stays current on company and industry developments. Requirements: Required: Bachelor's Degree and or experience in a Client Services role preferred 3 or more years related experience Project management skills are a plus Desired: Strong working knowledge of call center operations Excellent written and verbal communication skills Able to travel approximately 20% Industry designations highly preferred. Proficient in Excel and PowerPoint. Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Navigates nearly all sensitive situations with poise and confidence. Confident communication and effective listening skills Prioritizes work effectively Can assess information (data, trends) and quickly identify the salient points for further investigation or discussion with client Understands drivers of risk, key individuals within the company and industry/competitor developments Can discuss client’s business with confidence and knowledge Knows what to look for and why in the industry of supports Creates positive team environment for others

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