Senior Client Implementation Manager

4 weeks ago

Salt Lake City, United States WTW Full time

The Role:

WTW is seeking a seasoned professional with experience within the medical insurance or benefits administration industry. The ideal candidate will have experience in a project or account management role with direct experience working with clients and have knowledge of Medicare, insurance, and health reimbursement accounts

The Client Implementation Manager provides an exceptional experience for our internal and external clients (and their retirees) as they implement our Individual Exchange product solution. This is an excellent opportunity for an individual to build on their project support and project management experience by working in a dynamic and evolving team, with the added opportunity to help in establishing project support practices. The ideal candidate should have previous experience or working knowledge of a project management tool, enjoy working with a wide range of people, and be comfortable being in an environment where plans can change rapidly to suit client demands.

This role will require a business-oriented leader who recognizes changing market dynamics and can effectively collaborate across multiple areas of the Company. This is a skilled position that requires extensive experience in a related field along with a high level of attention to detail. 

This role is responsible for managing the successful delivery and implementation of Individual exchange client solution products. At the end of the day, you will ensure that each client is ready to recommend WTW to new prospects.

Key Responsibilities of the Client Implementation Manager:   

Depending on the opportunity, either work independently or in tandem with an Implementation Account Service Manager to project-manage new client implementations, including gathering requirements, creating, and managing a project plan, and coordinating in-house resources to deliver on that plan. Serve as a subject matter expert to clients in HRA administration, eligibility data, operations, and communications in order to successfully complete new client transitions. Create and update all project documentation & obtain client approvals when finalized. Serve as liaison with the data team to ensure eligibility specifications align with program design. Coordinate with multiple internal teams such as the product, funding, operations, and communications teams to assure overall readiness prior to program launch and all client requirements are configured. Implement multiple concurrent implementations while keeping all internal teams well informed of both project and client changes. Liaise between clients and Operations for specific participant escalations. Provide weekly status reports to client regarding project plan status.  Facilitate regular status meetings with internal teams and clients. Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement Strong organizational abilities and flexibility to work in a performance driven environment

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