Client Services Manager

3 weeks ago

Salt Lake City, United States Supplemental Health Care Corporate Full time
Job DescriptionJob Description

SHC's mission is to create a world-class healthcare staffing company that connects those with caring hearts to opportunities that fulfill their life purpose – serving others

The Schools Division is looking for a dynamic, driven, and resilient Client Service Manager.

The Client Services Manager will grow, develop, and build relationships with new clients and expand market presence with existing clients to increase top line revenue and bottom line results while using Company core values of Integrity, Candor, Accountability, Respect and Excellence. Effectively negotiate and execute staffing agreements with new clients.

What you will be doing:

  • Build a book of business of clients from the ground up within the Schools division
  • Building relationships with different types of stakeholders in an organization
  • Hit minimum performance standards per week as outlined by Manager
  • Track and follow-up on Client Expert Opinion Scores (EOS)
  • Works to achieve pre-established goals for days filled/fill rate per month
  • Develop marketing, account management and sales strategies to establish and/or expand staffing business in current territory with both new and existing clients
  • Negotiate, compose and execute contracts and achieve pre-established goals for contracts out/in per week
  • Maintains continuous source of information and availability of the active base of clients; takes appropriate and timely measures to meet the needs of the clients with appropriate follow-up; uncover clients' needs, situations, and problems by asking
  • Coordinate the seamless transition of new clients and client needs to recruitment/staffing team members; serve as liaison between recruitment and clients
  • Communicate with clients regarding possible extensions for talent, or with talent once they have completed assignments
  • Use the sales process when meeting with people from different levels, positions or backgrounds, to overcome resistance/complaints by recruits/clients
  • Establish appropriate recruiting activities to ensure high percentage of orders are filled on time
  • Maintain, manage and submit weekly activity reports per deadlines
  • Assist client with Quality Assurance functions as it relates to providers
  • Travel via car or airplane to cover territory, as needed
  • Work with current and prospective clients to identify new RFP and/or MSP opportunities to develop new direct business lines
  • Make formal presentations to potential clients to increase awareness of Supplemental Health Care (SHC) and to promote local and national services
  • Other duties as assigned
Qualifications:
  • Loves hunting for new business prospects and thrives in a competitive market
  • Minimum of 2-3 years sales experience required; School staffing/health care industry experience required
  • Bachelor's Degree preferred
  • Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet; internet job boards and internet recruiting experience preferred
  • Basic knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar or relevant work experience
  • Knowledge of proper grammar, spelling and rules of composition
  • Knowledge of principles and methods for selling recruiting services; this includes marketing strategy and tactics, sales techniques, and sales management systems
  • Ability to read, analyze and interpret production reports
  • Ability to successfully skill market and open new business opportunities
  • Ability to work independently and with other team members
  • Ability to organize and complete work in a timely manner
  • Ability to multi-task
  • Ability to communicate effectively with all levels of the organization
  • Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
  • Must be detail-oriented and highly organized
  • Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

Salary: Base $65K + uncapped commissions and bonuses

Company Overview:

Supplemental Health Care is a leader in the healthcare staffing industry. We place nurses and allied healthcare professionals in great, short and long-term positions at top facilities across the country. Established in 1984, we consistently rank among the largest companies in the industry, with over 700 employees nationwide and more than 5,000 healthcare professionals working for us each day.

Job Benefits:

Permissive PTO, Medical and dental insurance, matching 401k plan, Champion Circle, access to LinkedIn Learning, Employee assistance program, ERG's and leadership development programs

Diversity Statement:

We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.

Equal Opportunity/Affirmative Action Employer - Supplemental Health Care is an Equal Employment Opportunity Employer.

Supplemental Health Care participates in E-Verify to confirm work authorization. Please visit www.uscis.gov for more information.

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