Healthcare Call Center Representative

4 weeks ago


New York, New York, United States Village Care Full time
Job Summary

VillageCare is seeking a highly motivated Member Services Representative to join our team. As a key point of contact for members and providers, you will be responsible for handling incoming calls, answering questions, and assisting with service access.

Key Responsibilities:

  • Handle incoming telephone calls and respond to member inquiries
  • Assist members in accessing covered and non-covered services
  • Enter data for authorizations under the direction of the Care Management Supervisor
  • Arrange appointments with healthcare providers
  • Help members select participating providers to improve care quality and outcomes

Requirements:

  • 3+ years of experience in a related healthcare call center or service environment
  • High school diploma required; Associates degree preferred
  • Bilingual - Tagalog or Vietnamese required

VillageCare offers a competitive benefits package, including PTO, paid holidays, medical/dental/vision, and education reimbursement. We are committed to providing superior outcomes in quality healthcare.

VillageCare is an Equal Opportunity Employer.



  • New York, New York, United States Village Care Full time

    Job OverviewVillageCare is seeking a highly motivated and experienced Member Services Representative to join our team.The ideal candidate will have a strong background in healthcare and excellent communication skills, with the ability to effectively handle multiple calls and prioritize tasks in a fast-paced environment.Key ResponsibilitiesHandle incoming...


  • New York, New York, United States VillageCare Full time

    VillageCare is seeking a skilled Member Services Representative to join our team. As a key point of contact for members and providers, you will be responsible for handling incoming calls, answering questions, and assisting with accessing services. Your daily activities will include:Handling incoming telephone calls and answering questions for members and...


  • New York, New York, United States PrimeCare Medical, Inc Full time $25 - $35 per hour

    At PrimeCare Medical, Inc., our dedication lies in delivering outstanding healthcare solutions within correctional settings. We aim to ensure that individuals in these facilities receive exceptional, compassionate medical services. As a vital member of our expanding team, the Call Center Representative is key in guaranteeing that patients, personnel, and...


  • New York, New York, United States 1199SEIU Employment Center Full time

    Job SummaryWe are seeking a dedicated and compassionate Healthcare Service Representative to join our team at 1199SEIU Employment Center. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support services in our hospitals and nursing homes.Key ResponsibilitiesProvide direct and indirect patient care...


  • New York, New York, United States One Call Concepts Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at One Call Concepts. As a Customer Service Representative, you will be responsible for answering incoming calls and assisting customers with locate requests and resolving customer inquiries.Key Responsibilities: Answer incoming calls and assist customers with locate...


  • New York, New York, United States Village Care Full time

    Job Title: Quality Assurance SpecialistVillageCareMAX is seeking a Quality Assurance Specialist to perform quality checks and audits to ensure quality standards of concierge level customer service.The ideal candidate will have 3+ years of experience in a Healthcare Call Center environment and an Associates or Bachelor's Degree in a related...


  • New York, New York, United States Village Care Full time

    Job SummaryVillageCare is seeking a skilled Intake Representative to support prospective members interested in enrolling in our VillageCareMAX MLTC, MAP, and DSNP products. As a key member of our team, you will play a crucial role in answering incoming calls, providing comprehensive answers to inquiries, and promoting our company offerings.Key...


  • New York, New York, United States NYC Health Hospitals Full time

    Empower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public healthcare system in the United States. We provide essential outpatient, inpatient, and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...


  • New York, New York, United States Centene Corporation Full time

    Job Summary:The Healthcare Representative will be responsible for selling Fidelis Care products and services by identifying membership growth opportunities in an assigned territory and meeting or exceeding production goals. The ideal candidate will have a strong understanding of Fidelis Care products, including "metal" products offered through the New York...


  • New York, New York, United States The National Coalition of Healthcare Recruiters Full time

    Job Title: Registered Nurse - House Calls PositionJob Summary:The National Coalition of Healthcare Recruiters is seeking a Registered Nurse to fill a full-time position with house calls located in Manhattan, New York. As a Registered Nurse, you will be responsible for providing high-quality patient care and contributing to the development of patient care...


  • New York, New York, United States Boro Park Center Full time

    About UsBoro Park Center for Rehabilitation and Healthcare is a 510-bed rehabilitation and skilled nursing facility in Brooklyn, NY.OverviewWe are seeking a bilingual registered nurse to lead our team as a unit manager. The successful candidate will be responsible for overseeing the daily operations of the unit, ensuring high-quality patient care, and...


  • New York, New York, United States Hospital for Special Surgery Full time

    Job SummaryHospital for Special Surgery is seeking a highly skilled and compassionate Physician Contact Center Representative to join our team. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional patient care and referrals to patients seeking medical attention with our orthopedic and rheumatologic...


  • New York, New York, United States VillageCare Full time

    Member Service RepresentativeVillageCare is seeking a skilled Member Service Representative to join our team. As a key point of contact for members and providers, you will be responsible for handling incoming calls, answering questions, and assisting with accessing services.Key Responsibilities:Handle incoming telephone calls and respond to member...


  • New York, New York, United States Metropolitan Jewish Health System Full time

    Overview:At Metropolitan Jewish Health System, we're committed to providing high-quality healthcare services that empower individuals to live life on their own terms. Our Medicare and Medicaid managed care health plans, Elderplan and HomeFirst, are designed to help people maintain their independence and well-being.Why Work for Us?We offer a comprehensive...


  • New York, New York, United States Metropolitan Jewish Health System Full time

    Overview:At Metropolitan Jewish Health System, we're committed to providing high-quality healthcare services that empower individuals to live life on their own terms. Our Medicare and Medicaid managed care health plans, Elderplan and HomeFirst, are designed to address the challenges of affordable healthcare and support the needs of our patients and...


  • New York, New York, United States HSS Full time

    About the RoleHospital for Special Surgery (HSS) is seeking a highly skilled Physician Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to patients, families, and healthcare providers. This is a highly visible customer service position that requires a...


  • New York, New York, United States Brighton Health Plan Solutions Full time

    About the RoleBrighton Health Plan Solutions is seeking a skilled Intake Coordinator to join our team. As a key member of our healthcare team, you will be responsible for handling call center calls, collecting data, and creating cases within our Medical Management system. Your excellent communication and multitasking skills will enable you to effectively...


  • New York, New York, United States Elevate Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Fitness Center Representative. As the face of our business, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience for all.Key Responsibilities:Enthusiastically greet members, prospective...


  • New York, New York, United States Demo - Maximus Full time

    Job Summary:The Bilingual Customer Service Representative is a key member of our team, responsible for providing exceptional customer service to individuals and families seeking healthcare coverage through the Marketplace. As a Bilingual Customer Service Representative, you will be the primary point of contact for consumers, answering their inquiries, and...


  • New York, New York, United States MJHS Full time

    Job Summary:As a Member Services Representative at MJHS, you will play a vital role in ensuring high-quality customer service to our members and providers. Your primary responsibility will be to respond to member and provider inquiries and requests concerning benefits, claims, and complaints within a call center environment. This is an excellent opportunity...