Technical Customer Care Specialist
2 months ago
**Technical Customer Care Specialist**
Its truly an exciting time at Novatech Were growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team.
Novatech is a nationwide business technology provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions. We call this unified solution portfolio, The Novatech Managed Office.
Bring your career to Novatech and join our incredible team of Managed Office Experts. Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.
We have a great opportunity for a **Technical Customer Care Specialist** based in Nashville, TN
**Your Job:**
Provide technical support to customers with printer/copier related issues
Provide technical phone support to sales and service teams
Work with customers and coworkers to troubleshoot technical issues remotely
Serve as primary contact for all customer related issues
Assist with pre-sales/installations of networked multi-function devices
Ensure that customer satisfaction is achieved on all support calls
**You Bring to Novatech:**
Experience with remote access tools
Excellent customer service skills
Detail oriented with the ability to multi-task.
1+ year experience in a help desk environment
Basic hardware and software troubleshooting skills
Ability to use the internet, including web browser, e-mail, and FTP
Knowledge of Microsoft Windows 7/8/XP/Vista, Microsoft Office and other common PC programs
A+, N+ Certification preferred
Basic networking skills including working with TCP/IP/DHCP/DNS
**Novatech, Inc. Offers:**
Market competitive salary based upon experience
Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
401(k) plan with matching company contribution
Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
$300 per year to contribute to achieving your personal wellness and fitness goals
Employee Recognition Program
*Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.*
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