Current jobs related to Customer Success Manager - Irving - Chartbeat

  • Director, Customer Success

    7 days ago

    Irving, United States Epsilon Full time

    Job DescriptionJob DescriptionJob DescriptionDirector, Customer Success – Loyalty & Customer How You’ll Make an ImpactAs the Director of Customer Success, you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty. Your leadership will directly influence our ability to...

  • Client Success Manager

    2 weeks ago

    Irving, Texas, United States TraXtion Full time

    Company OverviewTraXtion is a premier provider of cutting-edge solutions tailored for the automotive sector. Our mission is to empower our clients to optimize their product usage and reach their strategic goals.Role Overview: Client Success ManagerThe Client Success Manager plays a pivotal role in nurturing and sustaining relationships with external clients,...

  • Client Success Manager

    2 weeks ago

    Irving, Texas, United States TraXtion Full time

    Company OverviewTraXtion is a premier provider of cutting-edge solutions tailored for the automotive sector. Our mission is to empower our clients to optimize their product usage and reach their strategic goals.Role Overview: Client Success ManagerThe Client Success Manager plays a pivotal role in fostering and sustaining relationships with external partners...

  • French Customer Success Specialist

    2 weeks ago

    Irving, Texas, United States Gartner Full time

    About the Position:The Client Success team adheres to a Client for Life Philosophy, ensuring that every Gartner client derives value that significantly surpasses their investment. Team members strive to comprehend and highlight clients' business objectives, dissect challenges, and pinpoint the most effective strategies to assist clients in making informed...

  • Client Success Strategist

    2 weeks ago

    Irving, Texas, United States Take Command Full time

    About Take CommandTake Command is an innovative start-up dedicated to transforming the healthcare landscape, beginning with health insurance. We assist employers in reimbursing employees for individual insurance plans rather than providing a conventional group plan. Our approach empowers employees to become informed healthcare consumers, potentially...

  • Senior Vice President of Client Success

    2 weeks ago

    Irving, Texas, United States Amadeus Full time

    Position Title: Senior Vice President of Client Success We are seeking a proactive and seasoned Senior Vice President of Client Success to spearhead the Airlines Client Success Management division within our Americas Travel Unit. The successful candidate will be accountable for managing all facets of Client Success Management, which encompasses customer...

  • Client Success Partner

    5 days ago

    Irving, Texas, United States MARK ANTHONY BREWING INC. Full time

    About the RoleThe Client Success team at MARK ANTHONY BREWING INC. follows a Client for Life Philosophy, and individuals in this role ensure that every client receives value far exceeding their investment.Associates seek to understand and surface clients' business priorities, breakdown challenges, and identify the most effective ways to support the client in...

  • Store Manager

    2 days ago

    Irving, Texas, United States Community Choice Financial Family of Brands Full time

    About the RoleWe are seeking a highly skilled and experienced Store Manager to join our team at Community Choice Financial Family of Brands. As a Store Manager, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide exceptional...

  • Customer Experience Manager

    6 days ago

    Irving, Texas, United States Bath & Body Works Full time

    About the RoleWe are seeking a highly motivated and experienced Supervisor to join our team at Bath & Body Works. As a Supervisor, you will play a key role in driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.Key ResponsibilitiesLead and develop a team of sales associates to achieve sales goals and deliver...

  • Client Success Associate

    5 days ago

    Irving, Texas, United States Gartner Full time

    About the Role:The Client Success team at Gartner follows a Client for Life Philosophy, ensuring every client receives value far exceeding their investment. As a Client Success Associate, you will be responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products used by large client teams.Key...

  • Client Success Partner

    1 month ago

    Irving, United States Gartner Full time

    About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right...

  • Customer Service

    2 months ago

    Irving, United States Public Storage Full time

    Job DescriptionJob DescriptionCompany DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $15.00 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)Employees become eligible for Full-time Benefits by working an...

  • Customer Service Specialist

    2 weeks ago

    Irving, Texas, United States Westway Ford Full time

    Join the Westway Ford FamilyBecoming a part of Westway Ford means embarking on an exhilarating career journey. Our team is composed of skilled, compassionate, and committed individuals who take pride in delivering exceptional service to our clients while expanding their knowledge of the dynamic automotive sector in a fast-paced setting. If you are eager to...

  • Customer Service Administrator

    1 week ago

    Irving, United States RemX Full time $50,000 - $60,000

    Job DescriptionJob DescriptionOur client in the Irving area is seeking a Customer Service Administrator to join their team. Apply today to speak with a Recruiter. What you will be doing:Handle sales orders in our ERP system, manage license sales, oversee product returns and exchanges, check freight and customs invoices, and collaborate with third-party...

  • Customer Service Specialist

    2 months ago

    Irving, United States RollKall Full time

    Job Type Full-time Description RollKall is the law enforcement industry's only comprehensive off-duty management solution, bringing transparency to off-duty security by connecting every stakeholder in the process. We help connect our communities by fostering positive relationships among businesses, local police officers, and law enforcement agencies....

  • Client Success Associate

    4 days ago

    Irving, Texas, United States Gartner Full time

    About the RoleThe Client Success team at Gartner follows a Client for Life Philosophy, ensuring every client receives value far exceeding their investment. As a Client Success Associate, you will be responsible for partnering with clients to understand their business priorities, breaking down challenges, and identifying effective ways to support them in...

  • Entry Level Customer Service Manager

    3 weeks ago

    Irving, United States Elite GI. Full time $42,000 - $53,000

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Manager. Our mission is to foster positive relationships with our customers and...

  • Customer Acquisition Specialist

    3 days ago

    Irving, Texas, United States Crown Connect, Inc. Full time

    Job OverviewCrown Connect, Inc. is seeking a highly skilled and motivated Customer Acquisition Specialist to join our dynamic team. As a key member of our enrollment services team, you will play a crucial role in driving new customer acquisition and ensuring a seamless onboarding experience for our clients.Key ResponsibilitiesProduct Promotion: Highlight the...

  • Customer Relations Representative

    2 weeks ago

    Irving, United States Crown Connect, Inc. Full time $45,000 - $60,000

    Job DescriptionJob DescriptionCrown Connect, Inc. is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Relations Representative, you will play a crucial role in building...

  • Sales/Customer Support Associate

    4 days ago

    Irving, United States Crown Connect, Inc. Full time

    Job DescriptionJob DescriptionCrown Connect, Inc. is a reputable residential sales firm dedicated to providing top-notch customer acquisition and sales services to our clients. We specialize in connecting our clients with potential customers through direct engagement in the local community. As a growing player in the industry, we are seeking a motivated and...

Customer Success Manager

2 months ago

Irving, United States Chartbeat Full time

Tubular and Lineup have partnered with Chartbeat to help you grow reach and revenue for your content.

Chartbeat's (www.chartbeat.com) mission is to help content creators around the world better connect with their audiences.

In 2023, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement, and Lineup Systems, the leading global provider of media sales technology. Together, we're expanding the ecosystem of insights we provide to enterprise content creators who are developing audiences and revenue streams across channels. We now serve more than 1,000 brands globally, including The New York Times, the BBC, ESPN, Gannett, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy, and GQ .

You'll be joining a diverse group of focused, hard-working people who are passionate about doing work that's challenging and fun—and who strive to maintain a healthy work/life balance.

The Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity to work with customers like CNN, the Walt Disney Company, Netflix, and other top Media organizations, and will anticipate their customers' needs, questions, and pain-points before they happen, then arm them with the information and insights to achieve their goals. It is an exciting time to join Chartbeat, as we bring together the teams and customers of both Chartbeat and Tubular Labs - and the Strategic Customer Success Manager will have the opportunity to deliver exceptional net growth of their book of business, with a high focus on cross-sell and upsell.

The Sr. Customer Success Manager will report into the Manager, Customer Success and is responsible for managing, developing, and growing existing Strategic relationships in their region and assigned book of business. The Sr. Customer Success Manager will use systematic account management and forecasting to oversee a large base of customers to ensure timely account renewals, identify possible churns, provide product optimization, and ultimately own the net growth of their portfolio through strategic customer advocacy.

Essential Job Functions

Cultivate successful relationships with key stakeholders within customer organizations to ensure optimal engagement within the product and support Understand the technical needs of each customer and collaborate with internal teams and external stakeholders to ensure the optimal delivery of Chartbeat and Tubular Labs solutions Uncover each customer's global and enterprise-level business goals and articulate how Chartbeat's product suite is aligned to help exceed those KPIs Identify opportunities for increased product optimization Collaborate with internal teams to customize product offerings to suit individual customer needs as well as to build out and maintain custom account plans Anticipate and negotiate annual renewals while continuously working with customers to assess upsell potential to optimize customer output and engagement Deeply understand the competitive landscape and demonstrate proficiency in presenting Chartbeat and Tubular Labs as the optimal long-term solution Proactively flag at-risk accounts and work closely with the Manager, Customer Success, Global Vice President of Customer Success and other internal stakeholders to retain accounts whenever possible Identify critical opportunities for increased product optimization and engage in a consultative manner with key customer stakeholders to ensure customers get full value from their relationship with Chartbeat and our products Demonstrate sincere curiosity to uncover and understand customer business challenges and a passion to exceed customer expectations via proactive engagement and trainings Operate as a leader and mentor within the Customer Success Org, sharing best practices, onboarding new members of the Customer Success Team, and owning additional projects and initiatives internally to drive continued improvement Travel as needed to represent Chartbeat at customer meetings and conferences worldwide

Work Experience Requirements

Bachelor's degree and/or equivalent experience 5+ years of B2B relationship management experience Strong background in commercial Customer Success and negotiating and upselling customer contracts from initiation to close Experience working with and/or for media organizations a major plus Demonstrated experience with consultative relationship building, objection-handling and customer-oriented demo skills, preferably in support of SAAS, cloud, media, marketing or web-analytics platforms Recognized by key customers/stakeholders as a digital media and analytics expert who can leverage that knowledge into practical customer solutions Ability to work independently and to effectively handle numerous and often simultaneous priorities with stakeholders across all functions of our customer organizations Proven results consistently growing a portfolio of enterprise customer relationships Strong sense of urgency and resiliency Excellent written, persuasive speaking, demoing and contract negotiation skills Demonstrated knowledge of CRM (Salesforce) activity, opportunity and pipeline management preferred Familiarity with web/media publishing technologies and debugging tools is a major plus Experience working with global customers a plus Demonstrated evidence of multinational experience; multilingual skills preferred including but not limited to Spanish, French, Japanese and German is a plus.

Minimum level of formal education required:

Bachelor's degree and/or equivalent experience

Diversity, Equity, and Inclusion Statement

At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.

Equal Opportunity Employment Statement

Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Chartbeat's CCPA disclosure notice can be found here. #J-18808-Ljbffr