Client Support Associate

4 weeks ago

Melville, United States EPIC Brokers Full time
Location: In office role, Melville, NY

Position Overview: The Personal Insurance Support Specialist completes administrative tasks and projects in support of the Premier Team.

Critical Job Functions:
  • Perform administrative functions in support of the Premier Team which may include but are not limited to data entry, accessing carrier websites and processing changes, verifying renewal policies, and communications with third party vendors
  • Follow protocol for department phone queues.
  • Develop a strong working knowledge of carrier websites and utilize the sites to secure accurate and timely information for our clients and third parties
  • Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards.
•Follow all agency and department documentation procedures.
  • Work as a team and contribute to the team effort by openly sharing insurance knowledge.
  • Assume ownership of problems until the resolution is successfully accomplished.
  • Become a student of the business. Seek insurance knowledge through training and education.
  • Complete additional projects as assigned by a supervisor or manager.
Skill & Qualifications:
  • College graduate preferred.
  • Excellent organizational and time management skills.
  • Strong customer service focus & communication skills.
  • Excellent diplomacy skills / ability to resolve issues.
  • Independent user of technology.
Educational Requirement:
•College graduate or experience equivalent.
•Brokers License is required and can be obtained once hired

Technology:
•Proficient in Microsoft Excel, Word and Outlook.

EPIC is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education and experience.

The national average salary for this role is $50,000 to $56,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY JOIN EPIC?
  • Ranked #17 Top Global Broker by AM Best
  • Ranked #17 Top 100 Largest U.S. Broker by Business Insurance
  • Awesome Benefits: 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips).

EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

#LI-TM1

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