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Client Support Associate

2 months ago

Melville, New York, United States EPSG, LLC Full time
Join Our Team at EPSG, LLC

Are you enthusiastic about customer service and the payments industry? EPSG, LLC is seeking a dedicated Client Support Associate to provide exceptional assistance to our clients. This position entails managing customer inquiries through multiple channels, troubleshooting technical issues, and addressing billing inquiries while adhering to our service excellence standards.

What We Provide:

  • Comprehensive benefits package
  • Paid time off and holidays
  • 401K with company match
  • Opportunities for professional advancement
  • Employee Assistance Program

Your Key Responsibilities:

  • Address customer inquiries and issues
  • Investigate and resolve payment-related challenges
  • Collaborate with internal teams for escalated matters
  • Offer technical assistance to clients
  • Identify and implement process enhancements to improve customer satisfaction

Required Qualifications:

  • Experience in payment processing
  • Strong communication and customer service skills
  • Able to thrive in a dynamic environment
  • Proficient in Microsoft Office tools
  • Effective problem-solving abilities
  • Familiarity with TSYS and First Data platforms is advantageous

About EPSG, LLC:

EPSG, LLC is a prominent player in the payment processing sector, committed to delivering innovative solutions and outstanding service. Our dedication to integrity and excellence distinguishes us in the marketplace. Join us in our pursuit to be the preferred partner for all payment solutions.

Job Type: Full-time

Compensation: $21.00 per hour

Work Schedule: Varied shifts, including weekdays, nights, holidays, and weekends